Bank of America Corporation
SYSTEM FOR TRIGGERING ENTERPRISE-WIDE ACTIONS IN RESPONSE TO DETECTING MONITORED EVENTS FROM DISTRIBUTED FRONT LINE UNITS

Abstract:

Embodiments of the present invention provide a system for triggering enterprise-wide actions in response to detecting events from distributed front line units. As events are detected, a new incident is identified, along with at least one incident keyword associated with that incident. A triggering escalation action is also identified and transmitted to a specialist tasked with resolving the detected incident. Additionally, a dynamic model of the status of each detected incident, triggering escalation action, detected event, and/or affected front line unit is generated. A user may then input a monitoring theme request, including a particular incident keyword. The dynamic model will then display information associated with all detected incidents, triggering escalation actions, detected events, and affected front line units that are linked to the input incident keyword, thereby presenting a status and other information for every identified incident associated with a theme across a portion of the enterprise.