Microsoft Corporation
PURPOSE DETECTION IN COMMUNICATIONS USING MACHINE LEARNING

Abstract:

Generally discussed herein are devices, systems, and methods for identifying a purpose of a communication. A method can include receiving a communication including communication content and communication context, the communication content a first portion of the communication and the communication context a second, different portion of the communication. The method can include identifying, by a machine learning (ML) model, based on the communication content and the communication context, one or more purposes associated with the communication, the one or more purposes indicating respective actions to be performed by a user that generated or received the communication. The method can include providing data indicating the purpose of the first portion of the content.