Microsoft Corporation
Suggesting people qualified to provide assistance with regard to an issue identified in a file

Abstract:

The techniques describe a tool that finds people to help answer a question that arises while a user is consuming content of a file. As the user consumes the content, the techniques identify a signal that indicates an issue (e.g., a question). The signal can be added or somehow inserted into the underlying content of the file based on user input. The techniques determine a portion of the content associated with the signal. The portion of the content, along with any other information provided via the user input, is analyzed to determine a context of the issue. For example, natural language processing techniques can parse text or speech to understand the subject matter. The techniques then access a resolution resource (e.g., a professional network) to identify people that are likely capable of providing assistance, and the people are suggested to the user.