Microsoft Corporation
MODEL FOR IDENTIFYING THE MOST RELEVANT PERSON(S) FOR AN EVENT ASSOCIATED WITH A RESOURCE

Abstract:

Disclosed herein is a system that implements a model for automatic discovery and identification of a person who is most relevant to handle a notification generated for a resource based on a triggered event. The model accesses an activity log for the resource to identify operations that are relevant to a type of the event. The operations are performed by different users (e.g., owners of the shared resource). The model then calculates an operation relevance score for each of the operations and a user relevance score for each of the different users. The user relevance scores are used to identify a most relevant person from the different users. Contact information for the most relevant person (e.g., name, email address, phone number) is added to the notification so that a person that first views the notification can efficiently forward the notification to the person best positioned to deal with the event.