Microsoft Corporation
CONVERSATION ORIENTED MACHINE-USER INTERACTION

Abstract:

In implementations of the subject matter described herein, a new approach for presenting a response to a message in a conversation is proposed. Generally speaking, in response to receiving a message in a conversation, the received message will be matched with one or more documents on the sentence basis. That is, the received message is compared with the sentences from a document(s), rather than predefined query-response pairs. In this way, a whole sentence may be selected from the document as a candidate response. Then the suitability of this sentence with respect to the ongoing conversation will be determined, and the response will be generated and rendered in an adaptive way based on the suitability. As a result, the user experiences may be significantly enhanced in the chatbot scenario.