Microsoft Corporation
Context-based multi-granularity intent discovery

Abstract:

Context-based multi-granularity intent discovery, in relation to determining the intent of a user-problem associated with one of a plurality of products, includes identifying each of the plurality of products in a base intent level of a hierarchical intent data structure, creating a first granularity level below the base intent level, and creating a subsequent granularity level. The first granularity level includes groupings of the plurality of user-problems created according to a first common intent feature; the common intent feature is related to a respective one of the plurality of products. The subsequent granularity level includes sub-groupings of the user-problems of a respective grouping with each sub-grouping created according to a second common intent feature. The second common intent feature of each sub-grouping is determined without consideration of the first common intent feature.