Microsoft Corporation
CONTEXTUAL INSIGHT SYSTEM

Abstract:

Aspects of systems and methods for providing contextual and event driven insights are provided. The system monitors information about the users and their conversations. Upon receiving a natural language request for information for a topic, the system utilizes a model to extract one or more topics from the request. The system utilizes the topic to query a resource for candidate users with knowledge about the topic. The system then queries a resource to identify candidate content items associated with the topic and the candidate users. Thereafter, the system refines the candidate users and the candidate content items to identify relevant users and content items that are meaningful to the user.