Microsoft Corporation
Similarity based approach for clustering and accelerating multiple incidents investigation

Abstract:

Systems, methods, and apparatuses are provided for clustering incidents in a computing environment. An incident notification relating to an event (e.g., a potential cyberthreat or any other alert) in the computing environment is received and a set of features may be generated based on the incident notification. The set of features may be provided as an input to a machine-learning engine to identify a similar incident notification in the computing environment. The similar incident notification may include a resolved incident notification or an unresolved incident notification. An action to resolve the incident notification may be received, and the received action may thereby be executed. In some implementations, in addition to resolving the received incident notification, the action may be executed to resolve a similar unresolved incident notification identified by the machine-learning engine.