Microsoft Corporation
Remote diagnostic of computing devices

Abstract:

Techniques for performing remote diagnostics in computing systems are disclosed herein. In one implementation, a first computing device can transmit to a remote server, data reporting an operational issue related to a second computing device. The remote server can then transmit a diagnostic command to the second computing device via the computer network. The second computing device can then execute the diagnostic command to generate diagnostic information. Upon receiving the generated diagnostic information from the second computing device, the remote server can combine the data from the first computing device reporting the operational issue with the generated diagnostic information from the second computing device and store the combined data as a database record corresponding to the reported operational issue.