Microsoft Corporation
Method and system of intelligently providing responses for a user in the user's absence

Abstract:

A method and system for responding to a message directed to a recipient includes receiving the message including a query from a sender, receiving an indication that the recipient is unavailable to respond to the query, and providing the query to as an input to a machine-learning (ML) model to identify information requested in the query. The method further includes obtaining the information requested as an output from the ML model, determining if access to the information requested is available to the sender, based on a confidentiality group to which the sender belongs with respect to the information requested, upon determining that access to the information requested is available, generating a response to the query that includes the information requested, and providing the response to the sender. The confidentiality group to which the sender belongs may be determined based on a degree of association between the sender and the information requested.