NICE Ltd.
CROSS-TENANT DATA PROCESSING FOR AGENT DATA COMPARISON IN CLOUD COMPUTING ENVIRONMENTS

Abstract:

A system is provided for a cloud computing environment that is adapted to perform data processing and tracking of agent data between cloud computing tenants. The system includes a processor and a computer readable medium operably coupled thereto, to perform operations which include determining a unique identifier (ID) for an agent of the cloud computing tenants, accumulating, over a time period, agent data for the agent, refining the agent data to curated data views for the agent data based on a plurality of aggregate reports for each of a plurality of KPIs in the agent data, determining a batch processing job for the refined agent data, calculating, using the batch processing job, a base asset value (BAV) score for the agent, and updating a profile for the agent associated with the unique ID based on the calculated BAV score.