NICE Ltd.
Patents, Design & Utilities

Last updated:

List of all NICE Ltd. patents 205 in total

Status Patent
Grant
Utility: Systems and methods for proactive fraudster exposure in a customer service channel External link
Filling date: 6 Sep 2025 Issue date: 20 Sep 2022
Grant
Utility: Customer journey management External link
Filling date: 6 Sep 2025 Issue date: 20 Sep 2022
Grant
Utility: System and method for combining phonetic and automatic speech recognition search External link
Filling date: 6 Sep 2025 Issue date: 13 Sep 2022
Application
Utility: SYSTEMS AND METHODS FOR PRODUCING A SEMANTIC REPRESENTATION OF A DOCUMENT External link
Filling date: 6 Sep 2025 Issue date: 18 Aug 2022
Application
Utility: METHOD AND SYSTEM FOR PROVIDING ELASTIC MEDIA FORKING INFRASTRUCTURE TO CLOUD DISTRIBUTED REAL-TIME APPLICATIONS External link
Filling date: 6 Sep 2025 Issue date: 11 Aug 2022
Application
Utility: CROSS-TENANT DATA PROCESSING FOR AGENT DATA COMPARISON IN CLOUD COMPUTING ENVIRONMENTS External link
Filling date: 6 Sep 2025 Issue date: 11 Aug 2022
Application
Utility: SYSTEM AND METHOD FOR DETECTING FRAUDSTERS External link
Filling date: 6 Sep 2025 Issue date: 4 Aug 2022
Application
Utility: SYSTEMS AND METHODS TO TRIAGE CONTACT CENTER ISSUES USING AN INCIDENT GRIEVANCE SCORE External link
Filling date: 6 Sep 2025 Issue date: 4 Aug 2022
Grant
Utility: Systems and methods for measuring the effectiveness of an agent coaching program External link
Filling date: 6 Sep 2025 Issue date: 2 Aug 2022
Application
Utility: CLICK TO DOCUMENT External link
Filling date: 6 Sep 2025 Issue date: 28 Jul 2022
Application
Utility: AUTOMATED SCHEDULING ASSISTANT FOR A WORKFORCE MANAGEMENT SYSTEM External link
Filling date: 6 Sep 2025 Issue date: 21 Jul 2022
Application
Utility: SYSTEM AND METHOD FOR GENERATING AND IMPLEMENTING A REAL-TIME MULTI-FACTOR AUTHENTICATION POLICY ACROSS MULTIPLE CHANNELS External link
Filling date: 6 Sep 2025 Issue date: 21 Jul 2022
Application
Utility: SYSTEMS AND METHODS FOR STRUCTURED PHRASE EMBEDDING AND USE THEREOF External link
Filling date: 6 Sep 2025 Issue date: 14 Jul 2022
Grant
Utility: System and method for determining and utilizing after-call-work factor in contact center quality processes External link
Filling date: 6 Sep 2025 Issue date: 12 Jul 2022
Grant
Utility: Systems and methods for parallel recording of events on a screen of a computer External link
Filling date: 6 Sep 2025 Issue date: 12 Jul 2022
Application
Utility: SYSTEM AND METHOD TO FORMULATE EFFECTIVE ENERGY BREAKS IN A CONTACT CENTER External link
Filling date: 6 Sep 2025 Issue date: 7 Jul 2022
Grant
Utility: Systems and methods for analyzing computer input to provide suggested next action for automation External link
Filling date: 6 Sep 2025 Issue date: 5 Jul 2022
Application
Utility: SYSTEM AND METHOD TO GAUGE AGENT SELF-ASSESSMENT EFFECTIVENESS IN A CONTACT CENTER External link
Filling date: 6 Sep 2025 Issue date: 30 Jun 2022
Grant
Utility: Systems and methods for prioritizing emergency calls External link
Filling date: 6 Sep 2025 Issue date: 28 Jun 2022
Application
Utility: SYSTEM AND METHOD FOR DETERMINING AND UTILIZING AFTER-CALL-WORK FACTOR IN CONTACT CENTER QUALITY PROCESSES External link
Filling date: 6 Sep 2025 Issue date: 23 Jun 2022
Grant
Utility: Genuineness of customer feedback External link
Filling date: 6 Sep 2025 Issue date: 21 Jun 2022
Application
Utility: UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESKTOP IN A CONTACT CENTER External link
Filling date: 6 Sep 2025 Issue date: 16 Jun 2022
Grant
Utility: Optimized processing based on processing job requirements External link
Filling date: 6 Sep 2025 Issue date: 14 Jun 2022
Application
Utility: METHOD FOR TRAINING A SPOOFING DETECTION MODEL USING BIOMETRIC CLUSTERING External link
Filling date: 6 Sep 2025 Issue date: 9 Jun 2022
Grant
Utility: System and method to evaluate agent call logging in a contact center External link
Filling date: 6 Sep 2025 Issue date: 7 Jun 2022
Application
Utility: SYSTEM AND METHOD FOR FRUSTRATION DETECTION External link
Filling date: 6 Sep 2025 Issue date: 2 Jun 2022
Application
Utility: INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT External link
Filling date: 6 Sep 2025 Issue date: 2 Jun 2022
Application
Utility: SYSTEM AND METHOD FOR PROVIDING UNSUPERVISED MODEL HEALTH MONITORING External link
Filling date: 6 Sep 2025 Issue date: 2 Jun 2022
Grant
Utility: Method and system for providing elastic media forking infrastructure to cloud distributed real-time applications External link
Filling date: 6 Sep 2025 Issue date: 24 May 2022
Grant
Utility: System and method for providing real-time lockless parallel screen recording compliance enforcement to omni channel cloud systems External link
Filling date: 6 Sep 2025 Issue date: 24 May 2022
Grant
Utility: Staging tables for data ingestion of micro-batched data records External link
Filling date: 6 Sep 2025 Issue date: 24 May 2022
Grant
Utility: Offer selection using sequential selection operations External link
Filling date: 6 Sep 2025 Issue date: 24 May 2022
Grant
Utility: System and method for generating and implementing a real-time multi-factor authentication policy across multiple channels External link
Filling date: 6 Sep 2025 Issue date: 17 May 2022
Application
Utility: SYSTEM AND METHOD FOR INFRASTRUCTURE RESOURCE OPTIMIZATION External link
Filling date: 6 Sep 2025 Issue date: 12 May 2022
Application
Utility: SYSTEMS AND METHODS FOR ANALYZING WORKER CONFORMANCE AND EFFICIENCY External link
Filling date: 6 Sep 2025 Issue date: 28 Apr 2022
Grant
Utility: Automated scheduling assistant for a workforce management system External link
Filling date: 6 Sep 2025 Issue date: 26 Apr 2022
Application
Utility: METHOD AND SYSTEM FOR FRAUD CLUSTERING BY CONTENT AND BIOMETRICS ANALYSIS External link
Filling date: 6 Sep 2025 Issue date: 21 Apr 2022
Grant
Utility: Systems and methods for providing coachable events for agents External link
Filling date: 6 Sep 2025 Issue date: 19 Apr 2022
Grant
Utility: Upfront customer time consideration along with optimized agent desktop in a contact center External link
Filling date: 6 Sep 2025 Issue date: 19 Apr 2022
Grant
Utility: Method and system for accessing table content in a digital image of the table External link
Filling date: 6 Sep 2025 Issue date: 19 Apr 2022
Grant
Utility: Transaction tracking and display External link
Filling date: 6 Sep 2025 Issue date: 12 Apr 2022
Grant
Utility: System and method for frustration detection External link
Filling date: 6 Sep 2025 Issue date: 12 Apr 2022
Application
Utility: SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING External link
Filling date: 6 Sep 2025 Issue date: 7 Apr 2022
Application
Utility: SYSTEMS AND METHODS FOR FINDING AN INTERACTION SUBSET WITHIN A SET OF INTERACTIONS External link
Filling date: 6 Sep 2025 Issue date: 24 Mar 2022
Grant
Utility: Real-time agent assistance using real-time automatic speech recognition and behavioral metrics External link
Filling date: 6 Sep 2025 Issue date: 22 Mar 2022
Grant
Utility: Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof External link
Filling date: 6 Sep 2025 Issue date: 22 Mar 2022
Application
Utility: STAGING TABLES FOR DATA INGESTION OF MICRO-BATCHED DATA RECORDS External link
Filling date: 6 Sep 2025 Issue date: 17 Mar 2022
Grant
Utility: Industry benchmark forecasting in workforce management External link
Filling date: 6 Sep 2025 Issue date: 8 Mar 2022
Grant
Utility: Artificial-intelligence powered skill management systems and methods External link
Filling date: 6 Sep 2025 Issue date: 8 Mar 2022
Grant
Utility: Systems and methods for discovery of automation opportunities External link
Filling date: 6 Sep 2025 Issue date: 8 Mar 2022

Showing 1 to 50 of 205 patents.