| Utility: Systems and methods for proactive fraudster exposure in a customer service channel Filling date: 26 Sep 2025 Issue date: 20 Sep 2022 | 14 May 2021 | 20 Sep 2022 |
| Utility: Customer journey management Filling date: 26 Sep 2025 Issue date: 20 Sep 2022 | 30 Apr 2021 | 20 Sep 2022 |
| Utility: System and method for combining phonetic and automatic speech recognition search Filling date: 26 Sep 2025 Issue date: 13 Sep 2022 | 26 Aug 2019 | 13 Sep 2022 |
| Utility: SYSTEMS AND METHODS FOR PRODUCING A SEMANTIC REPRESENTATION OF A DOCUMENT Filling date: 26 Sep 2025 Issue date: 18 Aug 2022 | 18 Feb 2021 | 18 Aug 2022 |
| Utility: METHOD AND SYSTEM FOR PROVIDING ELASTIC MEDIA FORKING INFRASTRUCTURE TO CLOUD DISTRIBUTED REAL-TIME APPLICATIONS Filling date: 26 Sep 2025 Issue date: 11 Aug 2022 | 25 Apr 2022 | 11 Aug 2022 |
| Utility: CROSS-TENANT DATA PROCESSING FOR AGENT DATA COMPARISON IN CLOUD COMPUTING ENVIRONMENTS Filling date: 26 Sep 2025 Issue date: 11 Aug 2022 | 8 Feb 2021 | 11 Aug 2022 |
| Utility: SYSTEM AND METHOD FOR DETECTING FRAUDSTERS Filling date: 26 Sep 2025 Issue date: 4 Aug 2022 | 3 Feb 2021 | 4 Aug 2022 |
| Utility: SYSTEMS AND METHODS TO TRIAGE CONTACT CENTER ISSUES USING AN INCIDENT GRIEVANCE SCORE Filling date: 26 Sep 2025 Issue date: 4 Aug 2022 | 2 Feb 2021 | 4 Aug 2022 |
| Utility: Systems and methods for measuring the effectiveness of an agent coaching program Filling date: 26 Sep 2025 Issue date: 2 Aug 2022 | 26 Mar 2020 | 2 Aug 2022 |
| Utility: CLICK TO DOCUMENT Filling date: 26 Sep 2025 Issue date: 28 Jul 2022 | 28 Jan 2021 | 28 Jul 2022 |
| Utility: AUTOMATED SCHEDULING ASSISTANT FOR A WORKFORCE MANAGEMENT SYSTEM Filling date: 26 Sep 2025 Issue date: 21 Jul 2022 | 8 Apr 2022 | 21 Jul 2022 |
| Utility: SYSTEM AND METHOD FOR GENERATING AND IMPLEMENTING A REAL-TIME MULTI-FACTOR AUTHENTICATION POLICY ACROSS MULTIPLE CHANNELS Filling date: 26 Sep 2025 Issue date: 21 Jul 2022 | 1 Apr 2022 | 21 Jul 2022 |
| Utility: SYSTEMS AND METHODS FOR STRUCTURED PHRASE EMBEDDING AND USE THEREOF Filling date: 26 Sep 2025 Issue date: 14 Jul 2022 | 8 Jan 2021 | 14 Jul 2022 |
| Utility: System and method for determining and utilizing after-call-work factor in contact center quality processes Filling date: 26 Sep 2025 Issue date: 12 Jul 2022 | 17 Dec 2020 | 12 Jul 2022 |
| Utility: Systems and methods for parallel recording of events on a screen of a computer Filling date: 26 Sep 2025 Issue date: 12 Jul 2022 | 30 Aug 2020 | 12 Jul 2022 |
| Utility: SYSTEM AND METHOD TO FORMULATE EFFECTIVE ENERGY BREAKS IN A CONTACT CENTER Filling date: 26 Sep 2025 Issue date: 7 Jul 2022 | 5 Jan 2021 | 7 Jul 2022 |
| Utility: Systems and methods for analyzing computer input to provide suggested next action for automation Filling date: 26 Sep 2025 Issue date: 5 Jul 2022 | 4 Aug 2020 | 5 Jul 2022 |
| Utility: SYSTEM AND METHOD TO GAUGE AGENT SELF-ASSESSMENT EFFECTIVENESS IN A CONTACT CENTER Filling date: 26 Sep 2025 Issue date: 30 Jun 2022 | 29 Dec 2020 | 30 Jun 2022 |
| Utility: Systems and methods for prioritizing emergency calls Filling date: 26 Sep 2025 Issue date: 28 Jun 2022 | 10 Mar 2021 | 28 Jun 2022 |
| Utility: SYSTEM AND METHOD FOR DETERMINING AND UTILIZING AFTER-CALL-WORK FACTOR IN CONTACT CENTER QUALITY PROCESSES Filling date: 26 Sep 2025 Issue date: 23 Jun 2022 | 17 Dec 2020 | 23 Jun 2022 |
| Utility: Genuineness of customer feedback Filling date: 26 Sep 2025 Issue date: 21 Jun 2022 | 16 Mar 2020 | 21 Jun 2022 |
| Utility: UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESKTOP IN A CONTACT CENTER Filling date: 26 Sep 2025 Issue date: 16 Jun 2022 | 7 Mar 2022 | 16 Jun 2022 |
| Utility: Optimized processing based on processing job requirements Filling date: 26 Sep 2025 Issue date: 14 Jun 2022 | 20 Jul 2021 | 14 Jun 2022 |
| Utility: METHOD FOR TRAINING A SPOOFING DETECTION MODEL USING BIOMETRIC CLUSTERING Filling date: 26 Sep 2025 Issue date: 9 Jun 2022 | 4 Dec 2020 | 9 Jun 2022 |
| Utility: System and method to evaluate agent call logging in a contact center Filling date: 26 Sep 2025 Issue date: 7 Jun 2022 | 15 Dec 2020 | 7 Jun 2022 |
| Utility: SYSTEM AND METHOD FOR FRUSTRATION DETECTION Filling date: 26 Sep 2025 Issue date: 2 Jun 2022 | 17 Feb 2022 | 2 Jun 2022 |
| Utility: INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT Filling date: 26 Sep 2025 Issue date: 2 Jun 2022 | 16 Feb 2022 | 2 Jun 2022 |
| Utility: SYSTEM AND METHOD FOR PROVIDING UNSUPERVISED MODEL HEALTH MONITORING Filling date: 26 Sep 2025 Issue date: 2 Jun 2022 | 30 Nov 2020 | 2 Jun 2022 |
| Utility: Method and system for providing elastic media forking infrastructure to cloud distributed real-time applications Filling date: 26 Sep 2025 Issue date: 24 May 2022 | 21 Jul 2021 | 24 May 2022 |
| Utility: System and method for providing real-time lockless parallel screen recording compliance enforcement to omni channel cloud systems Filling date: 26 Sep 2025 Issue date: 24 May 2022 | 21 Mar 2021 | 24 May 2022 |
| Utility: Staging tables for data ingestion of micro-batched data records Filling date: 26 Sep 2025 Issue date: 24 May 2022 | 15 Sep 2020 | 24 May 2022 |
| Utility: Offer selection using sequential selection operations Filling date: 26 Sep 2025 Issue date: 24 May 2022 | 17 Oct 2016 | 24 May 2022 |
| Utility: System and method for generating and implementing a real-time multi-factor authentication policy across multiple channels Filling date: 26 Sep 2025 Issue date: 17 May 2022 | 9 Jul 2019 | 17 May 2022 |
| Utility: SYSTEM AND METHOD FOR INFRASTRUCTURE RESOURCE OPTIMIZATION Filling date: 26 Sep 2025 Issue date: 12 May 2022 | 10 Nov 2020 | 12 May 2022 |
| Utility: SYSTEMS AND METHODS FOR ANALYZING WORKER CONFORMANCE AND EFFICIENCY Filling date: 26 Sep 2025 Issue date: 28 Apr 2022 | 27 Oct 2020 | 28 Apr 2022 |
| Utility: Automated scheduling assistant for a workforce management system Filling date: 26 Sep 2025 Issue date: 26 Apr 2022 | 1 May 2019 | 26 Apr 2022 |
| Utility: METHOD AND SYSTEM FOR FRAUD CLUSTERING BY CONTENT AND BIOMETRICS ANALYSIS Filling date: 26 Sep 2025 Issue date: 21 Apr 2022 | 30 Dec 2021 | 21 Apr 2022 |
| Utility: Systems and methods for providing coachable events for agents Filling date: 26 Sep 2025 Issue date: 19 Apr 2022 | 12 Apr 2021 | 19 Apr 2022 |
| Utility: Upfront customer time consideration along with optimized agent desktop in a contact center Filling date: 26 Sep 2025 Issue date: 19 Apr 2022 | 22 Mar 2021 | 19 Apr 2022 |
| Utility: Method and system for accessing table content in a digital image of the table Filling date: 26 Sep 2025 Issue date: 19 Apr 2022 | 12 Jun 2020 | 19 Apr 2022 |
| Utility: Transaction tracking and display Filling date: 26 Sep 2025 Issue date: 12 Apr 2022 | 22 Oct 2020 | 12 Apr 2022 |
| Utility: System and method for frustration detection Filling date: 26 Sep 2025 Issue date: 12 Apr 2022 | 30 Jan 2020 | 12 Apr 2022 |
| Utility: SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING Filling date: 26 Sep 2025 Issue date: 7 Apr 2022 | 15 Dec 2021 | 7 Apr 2022 |
| Utility: SYSTEMS AND METHODS FOR FINDING AN INTERACTION SUBSET WITHIN A SET OF INTERACTIONS Filling date: 26 Sep 2025 Issue date: 24 Mar 2022 | 3 Dec 2021 | 24 Mar 2022 |
| Utility: Real-time agent assistance using real-time automatic speech recognition and behavioral metrics Filling date: 26 Sep 2025 Issue date: 22 Mar 2022 | 28 Jul 2021 | 22 Mar 2022 |
| Utility: Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Filling date: 26 Sep 2025 Issue date: 22 Mar 2022 | 23 Nov 2020 | 22 Mar 2022 |
| Utility: STAGING TABLES FOR DATA INGESTION OF MICRO-BATCHED DATA RECORDS Filling date: 26 Sep 2025 Issue date: 17 Mar 2022 | 15 Sep 2020 | 17 Mar 2022 |
| Utility: Industry benchmark forecasting in workforce management Filling date: 26 Sep 2025 Issue date: 8 Mar 2022 | 27 Jul 2020 | 8 Mar 2022 |
| Utility: Artificial-intelligence powered skill management systems and methods Filling date: 26 Sep 2025 Issue date: 8 Mar 2022 | 1 May 2020 | 8 Mar 2022 |
| Utility: Systems and methods for discovery of automation opportunities Filling date: 26 Sep 2025 Issue date: 8 Mar 2022 | 13 Jun 2019 | 8 Mar 2022 |
