NICE Ltd.
Systems and methods for proactive fraudster exposure in a customer service channel

Abstract:

Methods for improved fraudster detection in a call center. A subset of a plurality of voiceprints from a plurality of interactions between callers and agents at a call center can be used as the basis for fraudster detection. A plurality of connected components that represents one or more voiceprints can be determined based on the subset of the plurality of voiceprints.