NICE Ltd.
SYSTEM AND METHOD FOR CALCULATING AVAILABILITY POINTS FOR WORKFORCE SCHEDULING

Abstract:

A system and method for calculating availability points for workforce scheduling, including obtaining past workloads per past time intervals; calculating, for each future time interval of a set of future time intervals, a workforce requirement based on the past workloads; obtaining, for each worker of a group of workers, an availability to work at the future time intervals; calculating availability points for each of the future time intervals, based on the workforce requirement and the availability of each worker of the group of workers; presenting the availability points per the future time intervals to each of the workers; and obtaining the desired time intervals from the workers.