ServiceNow, Inc.
Dictionary-based service mapping

Abstract:

A computing system is disposed within a computational instance of a remote network management platform associated with a managed network. The computing system (i) performs a discovery process that identifies attributes of computing devices and software applications disposed within the managed network; (ii) stores, in a persistent storage of the computing system, the attributes that were identified; (iii) indexes the attributes that were stored in the persistent storage for searching; (iv) receives a configuration file for a particular software application; (v) uses a search engine to find matches between one or more terms in the configuration file and one or more of the attributes; (vi) based on the matches, defines an operational mapping between the particular software application and one or more of the computing devices or software applications of those disposed within the managed network; and (vii) stores, in the persistent storage, a representation of the operational mapping.