ServiceNow, Inc.
Performance Evaluation Based on Target Metrics

Abstract:

Persistent storage includes measurements relating to components of a managed network. One or more processors may be configured to: obtain, from the persistent storage, an attainment measurement, a years of data measurement, and a tenure measurement all relating to a particular component of the managed network; determine a normalized attainment based on the attainment measurement, a mean attainment over a set of the components, and a standard deviation of attainment over the set of the components; determine a normalized years of data based on the years of data measurement and a maximum years of data available for the set of the components; determine a normalized tenure based on the tenure measurement, the years of data measurement, and a function of the normalized attainment; and determine an output for the particular component based on a combination of the normalized attainment, the normalized years of data, and the normalized tenure.