ServiceNow, Inc.
Synchronization of a Shared Service Configuration Across Computational Instances

Abstract:

A system may include a central computational instance configured to provide a service to a plurality of computational instances, wherein the service is associated with configurations respectively corresponding to the computational instances. The system may also include a computational instance dedicated to a managed network and storing a synchronization history specifying information that was synchronized between the computational instance and the central computational instance. One or more processors may be configured to: (i) receive a configuration of the service into the computational instance, wherein the configuration was received from a non-production computational instance of the plurality of computational instances; (ii) read, from the configuration, a synchronization identifier; (iii) determine that the synchronization identifier does not exist in the synchronization history; and (iv) in response to determining that the synchronization identifier does not exist in the synchronization history, transmit the configuration to the service provided by the central computational instance.