ServiceNow, Inc.
CONFIGURATION ITEM DETERMINATION BASED ON INFORMATION TECHNOLOGY DISCOVERY DATA ITEMS FROM MULTIPLE SOURCES

Abstract:

Information technology discovery data items are received from a plurality of different discovery sources. The received information technology discovery data items are stored in a multisource data store. The received information technology discovery data items from the plurality of different discovery sources are reconciled to determine an attribute value of a configuration item. The determined attribute value of the configuration item is stored in a configuration management database (CMDB).