ServiceNow, Inc.
Configurable Action Generation for a Remote Network Management Platform

Abstract:

An embodiment includes storage containing configuration and operational data related to a managed network, an action configurator application, and an action execution application. The embodiment also includes one or more processors configured to: receive, by way of the action configurator application, a specification of an action type; receive, by way of the action configurator application, a specification of an input source for actions generated using the action type; receive, by way of the action configurator application, a specification of one or more target users and an output modality for the actions; receive, by way of the action configurator application, a specification of a condition that causes the actions to be generated; determine, that the condition has been satisfied; and cause the action execution application to execute the action generator on the input source, and produce an output for one of the target users by way of the output modality.