ServiceNow, Inc.
Generating conversational interfaces based on metadata

Abstract:

An embodiment may involve persistent storage containing an ordered set of queries that are respectively associated with textual prompts, visibility indicators, definitions of answer formats, and zero or more dependencies on other queries in the ordered set of queries. One or more processors may be configured to iterate through the ordered set of queries, and for a query therein: retrieve the query; determine that the query has a dependency on a previous query; modify a textual prompt of the query, a visibility indicator of the query, or a definition of an answer format of the query; determine that the visibility indicator specifies that the query is visible; provide, by way of a conversational interface, the textual prompt; receive, by way of the conversational interface, an input in response to the textual prompt; verify that the input matches the definition of the answer format; and store the input.