ServiceNow, Inc.
Adaptable audio notifications

Abstract:

A system and method are disclosed for adapting audio notifications associated with events in a managed network. The system may include a database for storing speech-characteristics parameters for mapping event characteristics to speech characteristics. The server device may receive a message indicating occurrence of a network event. The message may be processed to designate a particular user for notification of the event, and to determine a text message associated with the event, as well as specific event characteristics of the event. Specific speech characteristics for an audio recording of synthesized speech of the text message may be determined by mapping the specific event characteristics to user-specific parameters of the particular user. The audio recording of the synthesized speech may be generated according to the specific speech characteristics using a text-to-speech engine, and then transmitted to a client device of the particular user for playout according to the specific speech characteristics.