ServiceNow, Inc.
Machine learning based discovery of software as a service

Abstract:

An example embodiment involves receiving an activity record including activity data, provider data, and description data; applying a first layer of a multi-layer machine learning (ML) model to predict that the activity record relates to software, applying a second layer of the multi-layer ML model to predict a provider name of a software application referenced in the activity record, applying a third layer of the multi-layer ML model to predict an application title of the software application referenced in the activity record, and storing, in a database, a configuration item indicating that the activity record relates to software, where the configuration item contains attributes including the provider name and the application title.