ServiceNow, Inc.
Capability based planning

Abstract:

A method includes receiving hierarchy data indicating a capability hierarchy associated with a customer network, the capability hierarchy indicating that a first capability is a sub-capability of a second capability. The method further includes receiving application data from a MID server of the customer network, the application data associated with an application utilized by the customer network for the first capability. The method further includes determining, based on the application data, an application score indicating an effectiveness level of the application for the first capability. The method further includes determining, based on the application score, a first capability score associated with the first capability. The method further includes determining, based on the first capability score and the capability hierarchy, a second capability score of the second capability, the second capability score indicating a health metric of the second capability within the customer network.