ServiceNow, Inc.
Agent-assisted discovery of network devices and services

Abstract:

A computing system may include persistent storage disposed within a remote network management platform and a proxy software application disposed within a managed network that is associated with the remote network management platform. The proxy software application may be configured to: (i) receive, from the remote network management platform, a discovery request; (ii) determine that the discovery request targets a computing device and is to be performed by way of a software agent deployed on the computing device; (iii) based on the discovery request, generate, by way of query mappings, a query expression; (iv) transmit, to the software agent, the query expression; (v) receive, from the software agent, a query response specifying configuration information related to the computing device; (vi) generate, by way of response mappings, a discovery response representing the configuration information related to the computing device; and (vii) transmit, to the remote network management platform, the discovery response.