ServiceNow, Inc.
Instance mapping engine and tools

Abstract:

The presently disclosed systems and methods collect information associated with client instances, and use the information associated with the instances. In particular, information related to database servers and/or applications servers providing the instance may be retrieved from databases that store information relating to instances, and written and saved in an instance configuration file. Moreover, instances may be deployed or provisioned by reading an instance configuration file and setting properties of the instance using the parameters saved in the instance configuration file. Two instance configuration files may be compared to determine differences between the two files. Additionally, the instance may be reverted back to the previously healthy version of the instance using the previous instance configuration file. The disclosed systems and methods also include enforcing policies related to instances, and determining financial costs associated with implementing an instance defined by an instance configuration file.