ServiceNow, Inc.
Dynamic multi-factor ranking for task prioritization

Abstract:

A computing system and method dynamic multi-factor ranking for prioritizing tasks, and in particular, tasks relating to servicing of problem reports in a managed network, is disclosed. The computing system may be disposed within a remote network management platform and be configured for management of problem report sent from reporting stations in the managed network. The computing system may thus receive a plurality of problem report messages from one or more reporting stations, and may then compute a multi-factor ranking of the messages based on dynamically selected factors associated with each message. The multi-factor ranking may then form the basis of a prioritized list of the messages, and the prioritized list may be displayed on a display device of the computing system. The prioritized list may thus provide a basis for prioritizing tasks related to servicing the reported problems.