ServiceNow, Inc.
Management instrumentation and discovery (MID) server support for executing automated flows within a cloud based system

Abstract:

Executing and managing flow plans by performing at least the following: receiving an indication to initiate a task flow including a plurality of discrete but related operations at a customer instance environment of a cloud-based computing platform; obtaining a definition of the task flow identifying run-time requirements for each of the plurality of operations; determining a first execution environment for the first of the plurality of operations; initiating execution of the first operation in the first execution environment; and determining the proper execution environment for subsequent operations of the task flow until all operations of the task flow are complete. Factors, such as look-ahead optimization, environmental operational capabilities, access and security requirements, current load, future load, etc. may be considered when determining the proper execution environment for a given operation. Operations may be executed in environments hosted in the public cloud or in environments present in a dedicated private network.