ServiceNow, Inc.
System and method for configuration management database governance

Abstract:

A method may include receiving a first record associated with a first configuration item from a first data source and a second record associated with a second configuration item from a second data source; identifying a relationship between the first configuration item and the second configuration item based on the first record and the second record; identifying a relationship rule governing the relationship between the first configuration item and the second configuration item; determining that the relationship between the first configuration item and the second configuration item is inconsistent with the relationship rule; remediating the relationship between the first configuration item and the second configuration item such that the relationship is consistent with the relationship rule; and allowing the first record and the second record to be stored in the configuration management database in response to remediating the relationship.