ServiceNow, Inc.
Generating a priority list of records using indicator data

Abstract:

A system includes a server device including a processor and a memory, the memory including instructions executable by the processor to: receive an indicator comprising an aggregation operation and an indicator criterion, wherein the indicator is included in the set of indicators; generate an indicator value associated with the indicator by applying the aggregation operation to a subset of the set of records identified using the indicator criterion; associate the subset of the set of records with the indicator value; apply a weight associated with the indicator to provide record weights associated with records of the subset of the set of records, wherein at least some of the provided record weights incorporate record weights provided based on other indicators of the set of indicators; and generate a priority list of records based on the record weights.