ServiceNow, Inc.
SERVICE MATURITY EVALUATION SYSTEMS AND METHODS

Abstract:

Systems and methods are disclosed that evaluate maturity or readiness of services of a cloud infrastructure client instance. Service maturity may be defined based on certain predetermined maturity criteria, which may evaluate certain corresponding service parameters of the service, such as a software component status of a service, a hardware component status of the service, and/or an error status of the service. In some embodiments, the definition of service maturity may be customized by a user. For example, the user may adjust, add, or remove the maturity criteria. The systems and methods may determine the service parameters of the service, and determine the maturity of the service by applying the maturity criteria to the determined service parameters. The service maturity may then be output (e.g., displayed or sent) to the user.