ServiceNow, Inc.
DETERMINING ROOT-CAUSE OF FAILURES BASED ON MACHINE-GENERATED TEXTUAL DATA

Abstract:

A method and system for determining root-causes of incidences using machine-generated textual data. The method comprises receiving machine-generated textual data from at least one data source; classifying the received machine-generated textual data into at least one statistical metric; processing the statistical metric to recognize a plurality of incidence patterns; correlating the plurality of incidence patterns to identify at least a root-cause of an incidence that occurred in a monitored environment; and generating an alert indicating at least the identified root-cause.