ServiceNow, Inc.
DESCRIPTOR ARCHITECTURE FOR A REMOTE NETWORK MANAGEMENT PLATFORM

Abstract:

Systems and methods for mapping and managing interrelationships between data resources, application programs, and infrastructure components of a managed network are disclosed. A configuration management data database may contain configuration item (CI) records associated with CIs of the network. Each CI may correspond to configurable entities of the network, such as infrastructure components, application programs, and the data resources. A request relating to data resources of a data domain hierarchy of information object (IO) CIs may be received, where each IO CI is associated with a data resource of the network. A first look-up may identify one or more application programs that use the respective data resource associated with the given IO CI, and a second look-up may identify a resource database that stores the data resource associated with the given IO CI. A mapping list including the identities from the look-ups may be returned in response to the request.