ServiceNow, Inc.
DETERMINATION AND RECONCILIATION OF SOFTWARE USED BY A MANAGED NETWORK

Abstract:

A database may contain representations of: (i) software packages managed by a software management tool, including publishers, titles, and categories associated with each, and (ii) a plurality of software activities, including descriptions and amounts associated with each. A server device may be configured to obtain classifications of the software activities that predict the publishers, titles, and categories of the software activities from the descriptions. The server device may further compare the software packages to the classifications in order to identify: (i) unmanaged software packages, and (ii) amounts associated with the software packages. The server device may also transmit a representation of a graphical user interface that depicts first and second panes, the first pane listing the publishers with respective total publisher amounts and whether any of the unmanaged software packages are attributable to each of the publishers, and the second pane including a chart depicting the amounts incurred over time.