ServiceNow, Inc.
DOCUMENT COLLABORATION

Abstract:

A method includes transmitting, from a service platform customer instance, first data associated with a document to a first user device. The method further includes transmitting, from the service platform customer instance, second data associated with the document to a second user device. The method further includes receiving, at the service platform customer instance, a request from the first user device a request to make a change to the document from the first user device. The method further includes transmitting, from the service platform customer instance to the second user device, a request for permission to make the change. The method further includes updating, at the service platform customer instance, the document based on the change in response to receiving permission to make the change from the second user device.