ServiceNow, Inc.
MACHINE LEARNING FOR CASE MANAGEMENT INFORMATION GENERATION

Abstract:

The present disclosure is related to a case management application that may be used by a user to open service cases. The user may enter certain input information in a field of the service case and the case management application may automatically identify output information based on the input information. The case management application may fill or populate other fields of the service case with the identified output information. The case management application may use trained machine learning routines to identify the output information based on input information. A designer of the case management application may configure the case management application. For example, the designer may select the trained machine learning routines that are accessed by the case management application to adjust how the case management application identifies output information.