ServiceNow, Inc.
HIERARCHICAL PERFORMANCE METRICS

Abstract:

The present disclosure relates to improving the efficiency of certain enterprise operations by generating and efficiently displaying performance data for a service provider (e.g., vendor). In some embodiments, the performance may be displayed with different granularities of the data on a dashboard. For example, the performance data may be displayed with a performance score, where the score is based on a weighted total of different combinations of the performance data.