ServiceNow, Inc.
SEARCH SUGGESTIONS WITHIN A CLIENT INSTANCE

Abstract:

A client instance provides search suggestions based on a partial search query. The search suggestions include user search suggestions based on previous search queries performed by the user and instance search suggestions based on previous search queries performed on the instance. The client instance filters the instance search suggestions based on filter criteria associated with the user, such as an interface used by the user, a search context, user group that the user belongs to, domain used by the user, and so on. The client instance may remove the search suggestions that include blacklisted terms. The client instance may rank the search suggestions (e.g., based on frequency and/or recency) and enable the user to select those ranked search suggestions that meet or exceed a threshold.