ServiceNow, Inc.
SYSTEMS AND METHODS FOR IMPORTING SOFTWARE LICENSE METRIC DATA INTO A CONFIGURATION MANAGEMENT DATABASE (CMDB)

Abstract:

The present disclosure relates to importing license data from a license metric tool server (LMTS) into a configuration management database (CMDB). License records are requested and received from the LMTS and are subsequently imported as into the CMDB of a client instance as configuration item (CI) data. In certain circumstances, a license record may have an identifier field (ID) value that does not correspond to a CI of the CMDB, resulting in the license record failing to import. The disclosed process involves flagging license records that fail import, and then clustering the flagged license records into suitable groups. The flagged license records are then re-pulled from the LMTS in groups, rather than using individual requests for each flagged license record. By effectively clustering of the flagged license records into groups, the disclosed importation process enables a reduction in processing, memory, and/or communication overhead, improving operation of the client instance.