ServiceNow, Inc.
GRAMMAR-BASED SEARCHING OF A CONFIGURATION MANAGEMENT DATABASE

Abstract:

A remote network management platform includes persistent storage containing representations of configuration items in a plurality of database tables. The configuration items relate to computing devices and software applications disposed within a managed network associated with the remote network management platform. The remote network management platform includes one or more server devices configured to: (i) receive a search query comprising a plurality of search terms; (ii) tokenize the search query into a plurality of tokens; (iii) apply classifiers to the plurality of tokens in a prioritized order, wherein the classifiers map each of the tokens to: one of the database tables, a column in one of the database tables, a configuration item represented in one of the database tables, or a relationship between configuration items represented in the database tables; and (iv) search the persistent storage for one or more configuration items that match the mappings produced by the classifiers.