ServiceNow, Inc.
SYSTEMS AND METHODS FOR DETERMINING COMPLETION OF AND TRANSMITTING CAMPAIGN-RELATED CONTENT

Abstract:

The present approach relates to independently tracking individual progress of campaign-related activities part of a campaign respectively associated with a plurality of individuals. Embodiments disclosed herein include marking as complete a campaign-related activity in response to completion of the campaign-related activity by a first set of individuals, marking as incomplete an outstanding campaign-related activity in response to determining that a second set of individuals has not engaged with or completed the outstanding campaign-related activity, and then assigning subsequent campaign-related content to the individual based on whether the campaign-related activity was completed or not. For example, the second set of individuals who have not completed the campaign-related activity may each be sent a reminder notification, such as an email reminder, while the first set of individuals who have completed the campaign-related activity may receive a subsequent campaign-related content for completion.