ServiceNow, Inc.
EXTERNAL DATA MANAGEMENT IN A REMOTE NETWORK MANAGEMENT PLATFORM

Abstract:

A computational instance of a remote network management platform includes a database API configured to allow operations to be performed on data within the computational instance. A computing system of the computational instance (i) receives a request from a client device to perform an operation on a server device external to the platform; (ii) determines that the server device is accessible by way of a communication protocol that supports a set of protocol-specific operations; (iii) translates the request from a format of the database API into a format of the communication protocol by mapping the requested operation to a target operation of the protocol-specific operations; (iv) instructs the server device to perform the target operation; (v) receives a response containing a result of the server device performing the target operation; and (vi) translates the result from the format of the communication protocol into the format of the database API.