ServiceNow, Inc.
TECHNIQUES FOR MANAGING PROCESS-FLOWS ACROSS AN ENTERPRISE

Abstract:

A system may include a database within a remote network management platform that manages a managed network. The system may also include one or more server devices, disposed within the remote network management platform to provide a representation of a graphical user interface that displays a respective software application of the plurality of software applications. The respective software application may maintain profiles associated with users, where each of the profiles includes one or more skills based on interactions of the users with an enterprise. The respective software application may determine a skill associated with performing a function of the enterprise. The respective software application may search the respective software application to identify a respective profile that includes the skill from a plurality of profiles. Upon identification of the respective profile, the respective software application may assign a process-flow to the respective profile associated with the function of the enterprise.