| Utility: Systems and methods for providing coachable events for agents Filling date: 6 Sep 2025 Issue date: 11 May 2021 | 14 May 2020 | 11 May 2021 |
| Utility: System and method for performing agent behavioral analytics Filling date: 6 Sep 2025 Issue date: 11 May 2021 | 10 Feb 2019 | 11 May 2021 |
| Utility: Upfront customer time consideration along with optimized agent desktop in a contact center Filling date: 6 Sep 2025 Issue date: 27 Apr 2021 | 14 May 2020 | 27 Apr 2021 |
| Utility: System and method for work period scheduler Filling date: 6 Sep 2025 Issue date: 27 Apr 2021 | 23 Sep 2016 | 27 Apr 2021 |
| Utility: System and method for mapping a customer journey to a category Filling date: 6 Sep 2025 Issue date: 23 Mar 2021 | 9 Sep 2019 | 23 Mar 2021 |
| Utility: Method and system for fraud clustering by content and biometrics analysis Filling date: 6 Sep 2025 Issue date: 2 Feb 2021 | 13 Jan 2020 | 2 Feb 2021 |
| Utility: Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Filling date: 6 Sep 2025 Issue date: 12 Jan 2021 | 15 Jun 2020 | 12 Jan 2021 |
| Utility: Method and system for separating and authenticating speech of a speaker on an audio stream of speakers Filling date: 6 Sep 2025 Issue date: 5 Jan 2021 | 31 Dec 2018 | 5 Jan 2021 |
| Utility: Method and system for creating a fragmented video recording of events on a screen using serverless computing Filling date: 6 Sep 2025 Issue date: 29 Dec 2020 | 5 Nov 2018 | 29 Dec 2020 |
| Utility: System and method for automatically validating agent implementation of training material Filling date: 6 Sep 2025 Issue date: 15 Dec 2020 | 18 Aug 2020 | 15 Dec 2020 |
| Utility: System and method for distributing an agent interaction for evaluation based on the quality of service Filling date: 6 Sep 2025 Issue date: 8 Dec 2020 | 24 Feb 2020 | 8 Dec 2020 |
| Utility: Transaction tracking and display Filling date: 6 Sep 2025 Issue date: 1 Dec 2020 | 30 Nov 2018 | 1 Dec 2020 |
| Utility: Systems and methods for fast play back of recorded data Filling date: 6 Sep 2025 Issue date: 1 Dec 2020 | 8 Aug 2017 | 1 Dec 2020 |
| Utility: Seamless authentication and enrollment Filling date: 6 Sep 2025 Issue date: 1 Dec 2020 | 17 Feb 2017 | 1 Dec 2020 |
| Utility: System and method for detecting and fixing robotic process automation failures Filling date: 6 Sep 2025 Issue date: 24 Nov 2020 | 5 May 2020 | 24 Nov 2020 |
| Utility: System and method for mapping a customer journey to a category Filling date: 6 Sep 2025 Issue date: 24 Nov 2020 | 6 Sep 2018 | 24 Nov 2020 |
| Utility: Call center agent performance scoring and sentiment analytics Filling date: 6 Sep 2025 Issue date: 17 Nov 2020 | 13 Dec 2018 | 17 Nov 2020 |
| Utility: Method and system for streaming a media file during a concurrent transcoding thereof Filling date: 6 Sep 2025 Issue date: 10 Nov 2020 | 23 Jan 2020 | 10 Nov 2020 |
| Utility: System and method for dynamic redundant call recording Filling date: 6 Sep 2025 Issue date: 13 Oct 2020 | 6 Aug 2019 | 13 Oct 2020 |
| Utility: Method for adaptive tuning via automated simulation and optimization Filling date: 6 Sep 2025 Issue date: 13 Oct 2020 | 11 May 2017 | 13 Oct 2020 |
| Utility: System and method for automatically validating agent implementation of training material Filling date: 6 Sep 2025 Issue date: 6 Oct 2020 | 22 Apr 2020 | 6 Oct 2020 |
| Utility: Method and system for accessing table content in a digital image of the table Filling date: 6 Sep 2025 Issue date: 11 Aug 2020 | 24 Jun 2019 | 11 Aug 2020 |
| Utility: Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Filling date: 6 Sep 2025 Issue date: 28 Jul 2020 | 17 Feb 2020 | 28 Jul 2020 |
| Utility: Method and system for managing availability states of a user to communicate over multiple communication platforms Filling date: 6 Sep 2025 Issue date: 28 Jul 2020 | 20 Mar 2019 | 28 Jul 2020 |
| Utility: Customer journey management Filling date: 6 Sep 2025 Issue date: 14 Jul 2020 | 10 Jan 2020 | 14 Jul 2020 |
| Utility: Optimized serverless cloud processing based on processing job requirements Filling date: 6 Sep 2025 Issue date: 14 Jul 2020 | 26 Aug 2019 | 14 Jul 2020 |
| Utility: System and method for automatically validating agent implementation of training material Filling date: 6 Sep 2025 Issue date: 23 Jun 2020 | 28 Mar 2018 | 23 Jun 2020 |
| Utility: System and method for detecting and fixing robotic process automation failures Filling date: 6 Sep 2025 Issue date: 16 Jun 2020 | 21 Jun 2017 | 16 Jun 2020 |
| Utility: System and method for performing voice biometrics analysis Filling date: 6 Sep 2025 Issue date: 9 Jun 2020 | 24 May 2018 | 9 Jun 2020 |
| Utility: Enlargement of screen-capture recorded into a video recording during playback thereof Filling date: 6 Sep 2025 Issue date: 5 May 2020 | 14 Aug 2018 | 5 May 2020 |
| Utility: System and method for optimizing matched voice biometric passphrases Filling date: 6 Sep 2025 Issue date: 21 Apr 2020 | 29 Sep 2017 | 21 Apr 2020 |
| Utility: System and method for distributing an agent interaction for evaluation based on the quality of service Filling date: 6 Sep 2025 Issue date: 7 Apr 2020 | 7 Oct 2019 | 7 Apr 2020 |
| Utility: Method and system for streaming a media file during a concurrent transcoding thereof Filling date: 6 Sep 2025 Issue date: 7 Apr 2020 | 1 Jan 2018 | 7 Apr 2020 |
| Utility: Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Filling date: 6 Sep 2025 Issue date: 31 Mar 2020 | 12 Jul 2018 | 31 Mar 2020 |
| Utility: Seamless text dependent enrollment Filling date: 6 Sep 2025 Issue date: 24 Mar 2020 | 23 Jan 2019 | 24 Mar 2020 |
| Utility: Authentication via a dynamic passphrase Filling date: 6 Sep 2025 Issue date: 17 Mar 2020 | 9 Aug 2017 | 17 Mar 2020 |
| Utility: System and method for tracking web interactions with real time analytics Filling date: 6 Sep 2025 Issue date: 3 Mar 2020 | 30 Jul 2018 | 3 Mar 2020 |
| Utility: Customer journey management Filling date: 6 Sep 2025 Issue date: 18 Feb 2020 | 19 Jul 2019 | 18 Feb 2020 |
| Utility: Image based method and system for building object model and application states comparison and graphic-based interoperability with an application Filling date: 6 Sep 2025 Issue date: 21 Jan 2020 | 15 Mar 2018 | 21 Jan 2020 |
| Utility: System and method for dynamic redundant call recording Filling date: 6 Sep 2025 Issue date: 5 Nov 2019 | 17 Dec 2018 | 5 Nov 2019 |
| Utility: System and method for resolving user identification Filling date: 6 Sep 2025 Issue date: 10 Sep 2019 | 22 Feb 2016 | 10 Sep 2019 |
| Utility: Customer journey management Filling date: 6 Sep 2025 Issue date: 3 Sep 2019 | 14 Mar 2019 | 3 Sep 2019 |
| Utility: System and method for automatic language model selection Filling date: 6 Sep 2025 Issue date: 3 Sep 2019 | 11 Jun 2015 | 3 Sep 2019 |
