| Utility: Systems and methods for proactive fraudster exposure in a customer service channel Filling date: 6 Sep 2025 Issue date: 20 Sep 2022 | 14 May 2021 | 20 Sep 2022 |
| Utility: Customer journey management Filling date: 6 Sep 2025 Issue date: 20 Sep 2022 | 30 Apr 2021 | 20 Sep 2022 |
| Utility: System and method for combining phonetic and automatic speech recognition search Filling date: 6 Sep 2025 Issue date: 13 Sep 2022 | 26 Aug 2019 | 13 Sep 2022 |
| Utility: Systems and methods for measuring the effectiveness of an agent coaching program Filling date: 6 Sep 2025 Issue date: 2 Aug 2022 | 26 Mar 2020 | 2 Aug 2022 |
| Utility: System and method for determining and utilizing after-call-work factor in contact center quality processes Filling date: 6 Sep 2025 Issue date: 12 Jul 2022 | 17 Dec 2020 | 12 Jul 2022 |
| Utility: Systems and methods for parallel recording of events on a screen of a computer Filling date: 6 Sep 2025 Issue date: 12 Jul 2022 | 30 Aug 2020 | 12 Jul 2022 |
| Utility: Systems and methods for analyzing computer input to provide suggested next action for automation Filling date: 6 Sep 2025 Issue date: 5 Jul 2022 | 4 Aug 2020 | 5 Jul 2022 |
| Utility: Systems and methods for prioritizing emergency calls Filling date: 6 Sep 2025 Issue date: 28 Jun 2022 | 10 Mar 2021 | 28 Jun 2022 |
| Utility: Genuineness of customer feedback Filling date: 6 Sep 2025 Issue date: 21 Jun 2022 | 16 Mar 2020 | 21 Jun 2022 |
| Utility: Optimized processing based on processing job requirements Filling date: 6 Sep 2025 Issue date: 14 Jun 2022 | 20 Jul 2021 | 14 Jun 2022 |
| Utility: System and method to evaluate agent call logging in a contact center Filling date: 6 Sep 2025 Issue date: 7 Jun 2022 | 15 Dec 2020 | 7 Jun 2022 |
| Utility: Method and system for providing elastic media forking infrastructure to cloud distributed real-time applications Filling date: 6 Sep 2025 Issue date: 24 May 2022 | 21 Jul 2021 | 24 May 2022 |
| Utility: System and method for providing real-time lockless parallel screen recording compliance enforcement to omni channel cloud systems Filling date: 6 Sep 2025 Issue date: 24 May 2022 | 21 Mar 2021 | 24 May 2022 |
| Utility: Staging tables for data ingestion of micro-batched data records Filling date: 6 Sep 2025 Issue date: 24 May 2022 | 15 Sep 2020 | 24 May 2022 |
| Utility: Offer selection using sequential selection operations Filling date: 6 Sep 2025 Issue date: 24 May 2022 | 17 Oct 2016 | 24 May 2022 |
| Utility: System and method for generating and implementing a real-time multi-factor authentication policy across multiple channels Filling date: 6 Sep 2025 Issue date: 17 May 2022 | 9 Jul 2019 | 17 May 2022 |
| Utility: Automated scheduling assistant for a workforce management system Filling date: 6 Sep 2025 Issue date: 26 Apr 2022 | 1 May 2019 | 26 Apr 2022 |
| Utility: Systems and methods for providing coachable events for agents Filling date: 6 Sep 2025 Issue date: 19 Apr 2022 | 12 Apr 2021 | 19 Apr 2022 |
| Utility: Upfront customer time consideration along with optimized agent desktop in a contact center Filling date: 6 Sep 2025 Issue date: 19 Apr 2022 | 22 Mar 2021 | 19 Apr 2022 |
| Utility: Method and system for accessing table content in a digital image of the table Filling date: 6 Sep 2025 Issue date: 19 Apr 2022 | 12 Jun 2020 | 19 Apr 2022 |
| Utility: Transaction tracking and display Filling date: 6 Sep 2025 Issue date: 12 Apr 2022 | 22 Oct 2020 | 12 Apr 2022 |
| Utility: System and method for frustration detection Filling date: 6 Sep 2025 Issue date: 12 Apr 2022 | 30 Jan 2020 | 12 Apr 2022 |
| Utility: Real-time agent assistance using real-time automatic speech recognition and behavioral metrics Filling date: 6 Sep 2025 Issue date: 22 Mar 2022 | 28 Jul 2021 | 22 Mar 2022 |
| Utility: Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Filling date: 6 Sep 2025 Issue date: 22 Mar 2022 | 23 Nov 2020 | 22 Mar 2022 |
| Utility: Industry benchmark forecasting in workforce management Filling date: 6 Sep 2025 Issue date: 8 Mar 2022 | 27 Jul 2020 | 8 Mar 2022 |
| Utility: Artificial-intelligence powered skill management systems and methods Filling date: 6 Sep 2025 Issue date: 8 Mar 2022 | 1 May 2020 | 8 Mar 2022 |
| Utility: Systems and methods for discovery of automation opportunities Filling date: 6 Sep 2025 Issue date: 8 Mar 2022 | 13 Jun 2019 | 8 Mar 2022 |
| Utility: Method and system for fraud clustering by content and biometrics analysis Filling date: 6 Sep 2025 Issue date: 15 Feb 2022 | 15 Jul 2021 | 15 Feb 2022 |
| Utility: Systems and methods for intelligent adherence or conformance analysis coaching Filling date: 6 Sep 2025 Issue date: 1 Feb 2022 | 10 Oct 2019 | 1 Feb 2022 |
| Utility: Systems and methods for finding an interaction subset within a set of interactions Filling date: 6 Sep 2025 Issue date: 25 Jan 2022 | 21 Aug 2018 | 25 Jan 2022 |
| Utility: System and method for performing voice biometrics analysis Filling date: 6 Sep 2025 Issue date: 9 Nov 2021 | 24 Apr 2020 | 9 Nov 2021 |
| Utility: Systems and methods for detecting complaint interactions Filling date: 6 Sep 2025 Issue date: 26 Oct 2021 | 25 Nov 2019 | 26 Oct 2021 |
| Utility: Bidding system for skill-based routing system Filling date: 6 Sep 2025 Issue date: 12 Oct 2021 | 18 Mar 2020 | 12 Oct 2021 |
| Utility: Systems and methods for real-time analytics detection for a transaction utilizing synchronously updated statistical aggregation data Filling date: 6 Sep 2025 Issue date: 12 Oct 2021 | 12 Jul 2019 | 12 Oct 2021 |
| Utility: Method and system for providing elastic media forking infrastructure to cloud distributed real-time applications Filling date: 6 Sep 2025 Issue date: 31 Aug 2021 | 4 Feb 2021 | 31 Aug 2021 |
| Utility: Method and system for fraud clustering by content and biometrics analysis Filling date: 6 Sep 2025 Issue date: 31 Aug 2021 | 22 Dec 2020 | 31 Aug 2021 |
| Utility: Optimized serverless cloud processing based on processing job requirements Filling date: 6 Sep 2025 Issue date: 10 Aug 2021 | 30 Jun 2020 | 10 Aug 2021 |
| Utility: Dynamic metric optimization in predictive behavioral routing Filling date: 6 Sep 2025 Issue date: 10 Aug 2021 | 28 May 2020 | 10 Aug 2021 |
| Utility: System and method for tracking web interactions with real time analytics Filling date: 6 Sep 2025 Issue date: 10 Aug 2021 | 10 Dec 2019 | 10 Aug 2021 |
| Utility: Systems and methods for retrieving and presenting information using augmented reality Filling date: 6 Sep 2025 Issue date: 27 Jul 2021 | 22 Aug 2019 | 27 Jul 2021 |
| Utility: Method and system for deanomymizing cryptocurrency users by analyzing bank transfers to a cryptocurrency exchange Filling date: 6 Sep 2025 Issue date: 20 Jul 2021 | 28 Nov 2018 | 20 Jul 2021 |
| Utility: Authentication via a dynamic passphrase Filling date: 6 Sep 2025 Issue date: 13 Jul 2021 | 10 Feb 2020 | 13 Jul 2021 |
| Utility: Seamless text dependent enrollment Filling date: 6 Sep 2025 Issue date: 13 Jul 2021 | 7 Feb 2020 | 13 Jul 2021 |
| Utility: Image based method and system for building object model and application states comparison and graphic-based interoperability with an application Filling date: 6 Sep 2025 Issue date: 13 Jul 2021 | 3 Dec 2019 | 13 Jul 2021 |
| Utility: Systems and methods for interaction evaluation Filling date: 6 Sep 2025 Issue date: 13 Jul 2021 | 29 Mar 2019 | 13 Jul 2021 |
| Utility: Method and system for optimizing distribution of incentive budget for additional time interval allocation in a multi-week work schedule Filling date: 6 Sep 2025 Issue date: 6 Jul 2021 | 13 Jun 2019 | 6 Jul 2021 |
| Utility: Systems and methods for invisible identification of agents participating in on-line communication sessions Filling date: 6 Sep 2025 Issue date: 22 Jun 2021 | 19 Dec 2017 | 22 Jun 2021 |
| Utility: Method and system for proactive fraudster exposure in a customer service channel Filling date: 6 Sep 2025 Issue date: 15 Jun 2021 | 30 Jul 2019 | 15 Jun 2021 |
| Utility: Graph-based approach for voice authentication Filling date: 6 Sep 2025 Issue date: 8 Jun 2021 | 26 Jun 2019 | 8 Jun 2021 |
| Utility: Customer journey management Filling date: 6 Sep 2025 Issue date: 25 May 2021 | 6 Jun 2020 | 25 May 2021 |
