| Utility: SYSTEM AND METHOD FOR CALCULATING A SCORE FOR A CHAIN OF INTERACTIONS IN A CALL CENTER Filling date: 7 Sep 2025 Issue date: 17 Jun 2021 | 16 Dec 2019 | 17 Jun 2021 |
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| Utility: SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING Filling date: 7 Sep 2025 Issue date: 15 Apr 2021 | 10 Oct 2019 | 15 Apr 2021 |
| Utility: SYSTEMS AND METHODS FOR SELECTING A TRAINING PROGRAM FOR A WORKER Filling date: 7 Sep 2025 Issue date: 1 Apr 2021 | 26 Sep 2019 | 1 Apr 2021 |
| Utility: METHOD AND SYSTEM FOR AUTOMATED POINTING AND PRIORITIZING FOCUS ON CHALLENGES Filling date: 7 Sep 2025 Issue date: 18 Mar 2021 | 16 Sep 2019 | 18 Mar 2021 |
| Utility: METHOD AND SYSTEM FOR AUTOMATIC DETECTION OF AGENT AVAILABILITY TO ATTEND A SCHEDULE AND REASSIGNMENT THEREOF Filling date: 7 Sep 2025 Issue date: 11 Mar 2021 | 23 Nov 2020 | 11 Mar 2021 |
| Utility: METHOD AND SYSTEM FOR SEPARATING AND AUTHENTICATING SPEECH OF A SPEAKER ON AN AUDIO STREAM OF SPEAKERS Filling date: 7 Sep 2025 Issue date: 11 Mar 2021 | 17 Nov 2020 | 11 Mar 2021 |
| Utility: SEAMLESS AUTHENTICATION AND ENROLLMENT Filling date: 7 Sep 2025 Issue date: 11 Mar 2021 | 15 Oct 2020 | 11 Mar 2021 |
| Utility: OPTIMIZED SERVERLESS CLOUD PROCESSING BASED ON PROCESSING JOB REQUIREMENTS Filling date: 7 Sep 2025 Issue date: 4 Mar 2021 | 30 Jun 2020 | 4 Mar 2021 |
| Utility: SYSTEM AND METHOD FOR COMBINING PHONETIC AND AUTOMATIC SPEECH RECOGNITION SEARCH Filling date: 7 Sep 2025 Issue date: 4 Mar 2021 | 26 Aug 2019 | 4 Mar 2021 |
| Utility: SYSTEMS AND METHODS FOR RETRIEVING AND PRESENTING INFORMATION USING AUGMENTED REALITY Filling date: 7 Sep 2025 Issue date: 25 Feb 2021 | 22 Aug 2019 | 25 Feb 2021 |
| Utility: SYSTEMS AND METHODS FOR PARALLEL RECORDING OF EVENTS ON A SCREEN OF A COMPUTER Filling date: 7 Sep 2025 Issue date: 18 Feb 2021 | 30 Aug 2020 | 18 Feb 2021 |
| Utility: TRANSACTION TRACKING AND DISPLAY Filling date: 7 Sep 2025 Issue date: 11 Feb 2021 | 22 Oct 2020 | 11 Feb 2021 |
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| Utility: METHOD AND SYSTEM FOR FRAUD CLUSTERING BY CONTENT AND BIOMETRICS ANALYSIS Filling date: 7 Sep 2025 Issue date: 4 Feb 2021 | 13 Jan 2020 | 4 Feb 2021 |
| Utility: METHOD AND SYSTEM FOR PROACTIVE FRAUDSTER EXPOSURE IN A CUSTOMER SERVICE CHANNEL Filling date: 7 Sep 2025 Issue date: 4 Feb 2021 | 30 Jul 2019 | 4 Feb 2021 |
| Utility: SYSTEM AND METHOD FOR DETECTING AND FIXING ROBOTIC PROCESS AUTOMATION FAILURES Filling date: 7 Sep 2025 Issue date: 28 Jan 2021 | 15 Oct 2020 | 28 Jan 2021 |
| Utility: DEVICE, SYSTEM AND METHOD FOR SUMMARIZING AGREEMENTS Filling date: 7 Sep 2025 Issue date: 28 Jan 2021 | 8 Oct 2020 | 28 Jan 2021 |
| Utility: SYSTEM AND METHOD FOR GENERATING AND IMPLEMENTING A REAL-TIME MULTI-FACTOR AUTHENTICATION POLICY ACROSS MULTIPLE CHANNELS Filling date: 7 Sep 2025 Issue date: 14 Jan 2021 | 9 Jul 2019 | 14 Jan 2021 |
| Utility: SYSTEMS AND METHODS FOR REAL-TIME ANALYTICS DETECTION FOR A TRANSACTION UTILIZING SYNCHRONOUSLY UPDATED STATISTICAL AGGREGATION DATA Filling date: 7 Sep 2025 Issue date: 31 Dec 2020 | 12 Jul 2019 | 31 Dec 2020 |
| Utility: GRAPH-BASED APPROACH FOR VOICE AUTHENTICATION Filling date: 7 Sep 2025 Issue date: 31 Dec 2020 | 26 Jun 2019 | 31 Dec 2020 |
| Utility: SYSTEM AND METHOD FOR DYNAMIC REDUNDANT CALL RECORDING Filling date: 7 Sep 2025 Issue date: 17 Dec 2020 | 25 Aug 2020 | 17 Dec 2020 |
| Utility: METHOD AND SYSTEM FOR OPTIMIZING DISTRIBUTION OF INCENTIVE BUDGET FOR ADDITIONAL TIME INTERVAL ALLOCATION IN A MULTI-WEEK WORK SCHEDULE Filling date: 7 Sep 2025 Issue date: 17 Dec 2020 | 13 Jun 2019 | 17 Dec 2020 |
| Utility: SYSTEMS AND METHODS FOR DISCOVERY OF AUTOMATION OPPORTUNITIES Filling date: 7 Sep 2025 Issue date: 17 Dec 2020 | 13 Jun 2019 | 17 Dec 2020 |
| Utility: SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION OF TRAINING MATERIAL Filling date: 7 Sep 2025 Issue date: 3 Dec 2020 | 18 Aug 2020 | 3 Dec 2020 |
| Utility: Automated scheduling assistant for a workforce management system Filling date: 7 Sep 2025 Issue date: 5 Nov 2020 | 1 May 2019 | 5 Nov 2020 |
| Utility: SYSTEMS AND METHODS FOR COVERAGE ANALYSIS OF TEXTUAL QUERIES Filling date: 7 Sep 2025 Issue date: 29 Oct 2020 | 23 Apr 2019 | 29 Oct 2020 |
| Utility: METHOD AND SYSTEM FOR AUTOMATIC DETECTION OF AGENT AVAILABILITY TO ATTEND A SCHEDULE AND REASSIGNMENT THEREOF Filling date: 7 Sep 2025 Issue date: 1 Oct 2020 | 15 Jun 2020 | 1 Oct 2020 |
| Utility: METHOD AND SYSTEM FOR ACCESSING TABLE CONTENT IN A DIGITAL IMAGE OF THE TABLE Filling date: 7 Sep 2025 Issue date: 1 Oct 2020 | 12 Jun 2020 | 1 Oct 2020 |
| Utility: SYSTEMS AND METHODS FOR INTERACTION EVALUATION Filling date: 7 Sep 2025 Issue date: 1 Oct 2020 | 29 Mar 2019 | 1 Oct 2020 |
| Utility: CUSTOMER JOURNEY MANAGEMENT Filling date: 7 Sep 2025 Issue date: 24 Sep 2020 | 6 Jun 2020 | 24 Sep 2020 |
| Utility: SYSTEM AND METHOD FOR FRUSTRATION DETECTION Filling date: 7 Sep 2025 Issue date: 17 Sep 2020 | 30 Jan 2020 | 17 Sep 2020 |
| Utility: SYSTEM AND METHOD FOR DETECTING AND FIXING ROBOTIC PROCESS AUTOMATION FAILURES Filling date: 7 Sep 2025 Issue date: 20 Aug 2020 | 5 May 2020 | 20 Aug 2020 |
| Utility: SYSTEM AND METHOD FOR PERFORMING VOICE BIOMETRICS ANALYSIS Filling date: 7 Sep 2025 Issue date: 6 Aug 2020 | 24 Apr 2020 | 6 Aug 2020 |
| Utility: SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION OF TRAINING MATERIAL Filling date: 7 Sep 2025 Issue date: 6 Aug 2020 | 22 Apr 2020 | 6 Aug 2020 |
| Utility: ROBOTIC PROCESS AUTOMATION FOR SIGNIFICANT SEQUENCES OF DESKTOP EVENTS Filling date: 7 Sep 2025 Issue date: 9 Jul 2020 | 9 Jan 2019 | 9 Jul 2020 |
| Utility: METHOD AND SYSTEM FOR SEPARATING AND AUTHENTICATING SPEECH OF A SPEAKER ON AN AUDIO STREAM OF SPEAKERS Filling date: 7 Sep 2025 Issue date: 2 Jul 2020 | 31 Dec 2018 | 2 Jul 2020 |
| Utility: SYSTEM AND METHOD FOR CALCULATING AVAILABILITY POINTS FOR WORKFORCE SCHEDULING Filling date: 7 Sep 2025 Issue date: 25 Jun 2020 | 21 Dec 2018 | 25 Jun 2020 |
| Utility: SYSTEM AND METHOD FOR PERFORMING AGENT BEHAVIORAL ANALYTICS Filling date: 7 Sep 2025 Issue date: 18 Jun 2020 | 10 Feb 2019 | 18 Jun 2020 |
| Utility: SYSTEM AND METHOD FOR PERFORMING AGENT BEHAVIORAL ANALYTICS Filling date: 7 Sep 2025 Issue date: 18 Jun 2020 | 13 Dec 2018 | 18 Jun 2020 |
| Utility: METHOD AND SYSTEM FOR AUTOMATIC DETECTION OF AGENT AVAILABILITY TO ATTEND A SCHEDULE AND REASSIGNMENT THEREOF Filling date: 7 Sep 2025 Issue date: 11 Jun 2020 | 17 Feb 2020 | 11 Jun 2020 |
| Utility: SYSTEMS AND METHODS TO DETERMINE THAT A SPEAKER IS HUMAN USING A SIGNAL TO THE SPEAKER Filling date: 7 Sep 2025 Issue date: 11 Jun 2020 | 5 Dec 2018 | 11 Jun 2020 |
| Utility: AUTHENTICATION VIA A DYNAMIC PASSPHRASE Filling date: 7 Sep 2025 Issue date: 4 Jun 2020 | 10 Feb 2020 | 4 Jun 2020 |
| Utility: SEAMLESS TEXT DEPENDENT ENROLLMENT Filling date: 7 Sep 2025 Issue date: 4 Jun 2020 | 7 Feb 2020 | 4 Jun 2020 |
| Utility: METHOD AND SYSTEM FOR DEANOMYMIZING CRYPTOCURRENCY USERS BY ANALYZING BANK TRANSFERS TO A CRYPTOCURRENCY EXCHANGE Filling date: 7 Sep 2025 Issue date: 28 May 2020 | 28 Nov 2018 | 28 May 2020 |
| Utility: METHOD AND SYSTEM FOR STREAMING A MEDIA FILE DURING A CONCURRENT TRANSCODING THEREOF Filling date: 7 Sep 2025 Issue date: 21 May 2020 | 23 Jan 2020 | 21 May 2020 |
| Utility: CUSTOMER JOURNEY MANAGEMENT Filling date: 7 Sep 2025 Issue date: 14 May 2020 | 10 Jan 2020 | 14 May 2020 |
| Utility: METHOD AND SYSTEM FOR CREATING A FRAGMENTED VIDEO RECORDING OF EVENTS ON A SCREEN USING SERVERLESS COMPUTING Filling date: 7 Sep 2025 Issue date: 7 May 2020 | 5 Nov 2018 | 7 May 2020 |
| Utility: IMAGE BASED METHOD AND SYSTEM FOR BUILDING OBJECT MODEL AND APPLICATION STATES COMPARISON AND GRAPHIC-BASED INTEROPERABILITY WITH AN APPLICATION Filling date: 7 Sep 2025 Issue date: 2 Apr 2020 | 3 Dec 2019 | 2 Apr 2020 |
