| Utility: WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT AGENTS AND OTHER CUSTOMER-SUPPORT SERVICES Filling date: 6 Sep 2025 Issue date: 4 Aug 2022 | 20 Apr 2022 | 4 Aug 2022 |
| Utility: Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system Filling date: 6 Sep 2025 Issue date: 26 Jul 2022 | 29 Mar 2019 | 26 Jul 2022 |
| Utility: Web widget that facilitates telephone calls with customer-support agents and other customer-support services Filling date: 6 Sep 2025 Issue date: 24 May 2022 | 29 Mar 2021 | 24 May 2022 |
| Utility: CONSERVING COMPUTER RESOURCES THROUGH QUERY TERMINATION Filling date: 6 Sep 2025 Issue date: 28 Apr 2022 | 19 Oct 2021 | 28 Apr 2022 |
| Utility: Facilitating quick evaluation of trigger conditions for business rules that modify customer support tickets Filling date: 6 Sep 2025 Issue date: 22 Mar 2022 | 23 Dec 2020 | 22 Mar 2022 |
| Utility: FACILITATING QUICK EVALUATION OF TRIGGER CONDITIONS FOR BUSINESS RULES THAT MODIFY CUSTOMER SUPPORT TICKETS Filling date: 6 Sep 2025 Issue date: 20 Jan 2022 | 23 Dec 2020 | 20 Jan 2022 |
| Utility: PROVIDING FAST TRIGGER MATCHING TO SUPPORT BUSINESS RULES THAT MODIFY CUSTOMER-SUPPORT TICKETS Filling date: 6 Sep 2025 Issue date: 20 Jan 2022 | 17 Jul 2020 | 20 Jan 2022 |
| Utility: MAINTAINING STATUS INFORMATION FOR CUSTOMER-SUPPORT AGENTS ACROSS MULTIPLE CHANNELS Filling date: 6 Sep 2025 Issue date: 13 Jan 2022 | 13 Jul 2020 | 13 Jan 2022 |
| Utility: HANDING OFF CUSTOMER-SUPPORT CONVERSATIONS BETWEEN A HUMAN AGENT AND A BOT WITHOUT REQUIRING CODE CHANGES Filling date: 6 Sep 2025 Issue date: 30 Dec 2021 | 9 Sep 2021 | 30 Dec 2021 |
| Utility: AUTOMATICALLY SUGGESTING MACROS TO HELP AGENTS PROCESS TICKETS IN AN ONLINE CUSTOMER-SUPPORT SYSTEM Filling date: 6 Sep 2025 Issue date: 21 Oct 2021 | 21 Apr 2020 | 21 Oct 2021 |
| Utility: Handing off customer-support conversations between a human agent and a bot without requiring code changes Filling date: 6 Sep 2025 Issue date: 12 Oct 2021 | 12 May 2020 | 12 Oct 2021 |
| Utility: ENCODING CONVERSATIONAL STATE AND SEMANTICS IN A DIALOGUE TREE TO FACILITATE AUTOMATED CUSTOMER-SUPPORT CONVERSATIONS Filling date: 6 Sep 2025 Issue date: 16 Sep 2021 | 13 Mar 2020 | 16 Sep 2021 |
| Utility: Middleware pipeline that provides access to external servers to facilitate customer-support conversations Filling date: 6 Sep 2025 Issue date: 20 Jul 2021 | 12 May 2020 | 20 Jul 2021 |
| Utility: WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT AGENTS AND OTHER CUSTOMER-SUPPORT SERVICES Filling date: 6 Sep 2025 Issue date: 15 Jul 2021 | 29 Mar 2021 | 15 Jul 2021 |
| Utility: Facilitating request authentication at a network edge device Filling date: 6 Sep 2025 Issue date: 22 Jun 2021 | 24 Jul 2018 | 22 Jun 2021 |
| Utility: Web widget that facilitates telephone calls with customer-support agents and other customer-support services Filling date: 6 Sep 2025 Issue date: 27 Apr 2021 | 16 May 2019 | 27 Apr 2021 |
| Utility: Using an inverse cumulative histogram to efficiently analyze web service request latencies Filling date: 6 Sep 2025 Issue date: 17 Nov 2020 | 31 Jan 2020 | 17 Nov 2020 |
| Utility: Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior Filling date: 6 Sep 2025 Issue date: 6 Oct 2020 | 29 Sep 2017 | 6 Oct 2020 |
| Utility: Using an integration service to facilitate interactions between software systems Filling date: 6 Sep 2025 Issue date: 21 Jul 2020 | 13 May 2016 | 21 Jul 2020 |
| Utility: Automated system for proposing help center articles to be written to facilitate resolving customer-service requests Filling date: 6 Sep 2025 Issue date: 30 Jun 2020 | 5 Mar 2018 | 30 Jun 2020 |
| Utility: MAINTAINING TIME-BASED SESSIONS TO FACILITATE DYNAMIC SEGMENTATION OF USERS IN AN ECOMMERCE SYSTEM Filling date: 6 Sep 2025 Issue date: 14 May 2020 | 13 Aug 2019 | 14 May 2020 |
| Utility: SEGMENTING USERS AND ASSOCIATED EVENTS TO PROVIDE ACTIONABLE INSIGHTS IN AN ECOMMERCE SYSTEM Filling date: 6 Sep 2025 Issue date: 14 May 2020 | 29 Mar 2019 | 14 May 2020 |
| Utility: SYSTEM AND METHOD FOR CLASSIFYING EVENTS TO FACILITATE STORAGE AND RETRIEVAL IN AN EVENT-DRIVEN COMPUTING SYSTEM Filling date: 6 Sep 2025 Issue date: 14 May 2020 | 8 Nov 2018 | 14 May 2020 |
| Utility: ASYNCHRONOUSLY PUBLISHING EVENTS TO A MESSAGE BUS IN AN EVENT-DRIVEN COMPUTING SYSTEM Filling date: 6 Sep 2025 Issue date: 7 May 2020 | 7 Nov 2018 | 7 May 2020 |
| Utility: Article-suggestion system for automatically resolving customer-service requests Filling date: 6 Sep 2025 Issue date: 3 Mar 2020 | 26 May 2017 | 3 Mar 2020 |
| Utility: FACILITATING REQUEST AUTHENTICATION AT A NETWORK EDGE DEVICE Filling date: 6 Sep 2025 Issue date: 30 Jan 2020 | 24 Jul 2018 | 30 Jan 2020 |
| Utility: WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT AGENTS AND OTHER CUSTOMER-SUPPORT SERVICES Filling date: 6 Sep 2025 Issue date: 21 Nov 2019 | 16 May 2019 | 21 Nov 2019 |
| Utility: Facilitating communications between virtual private clouds hosted by different cloud providers Filling date: 6 Sep 2025 Issue date: 15 Oct 2019 | 6 Oct 2017 | 15 Oct 2019 |
| Utility: SEMI-SUPERVISED, DEEP-LEARNING APPROACH FOR REMOVING IRRELEVANT SENTENCES FROM TEXT IN A CUSTOMER-SUPPORT SYSTEM Filling date: 6 Sep 2025 Issue date: 1 Aug 2019 | 29 Mar 2019 | 1 Aug 2019 |
