| Utility: Method and system for fraud clustering by content and biometrics analysis Filling date: 6 Sep 2025 Issue date: 15 Feb 2022 | 15 Jul 2021 | 15 Feb 2022 |
| Utility: SYSTEMS AND METHODS FOR ANALYZING COMPUTER INPUT TO PROVIDE SUGGESTED NEXT ACTION FOR AUTOMATION Filling date: 6 Sep 2025 Issue date: 10 Feb 2022 | 4 Aug 2020 | 10 Feb 2022 |
| Utility: Systems and methods for intelligent adherence or conformance analysis coaching Filling date: 6 Sep 2025 Issue date: 1 Feb 2022 | 10 Oct 2019 | 1 Feb 2022 |
| Utility: INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT Filling date: 6 Sep 2025 Issue date: 27 Jan 2022 | 27 Jul 2020 | 27 Jan 2022 |
| Utility: Systems and methods for finding an interaction subset within a set of interactions Filling date: 6 Sep 2025 Issue date: 25 Jan 2022 | 21 Aug 2018 | 25 Jan 2022 |
| Utility: SYSTEM AND METHOD FOR PERFORMING VOICE BIOMETRICS ANALYSIS Filling date: 6 Sep 2025 Issue date: 13 Jan 2022 | 27 Sep 2021 | 13 Jan 2022 |
| Utility: SYSTEMS AND METHODS FOR APPLYING SEMI-DISCRETE CALCULUS TO META MACHINE LEARNING Filling date: 6 Sep 2025 Issue date: 13 Jan 2022 | 9 Jul 2021 | 13 Jan 2022 |
| Utility: ARTIFICIAL INTELLIGENCE MODEL FOR PREDICTING PLAYBACK OF MEDIA DATA Filling date: 6 Sep 2025 Issue date: 13 Jan 2022 | 13 Jul 2020 | 13 Jan 2022 |
| Utility: SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS Filling date: 6 Sep 2025 Issue date: 6 Jan 2022 | 21 Sep 2021 | 6 Jan 2022 |
| Utility: DYNAMIC METRIC OPTIMIZATION IN PREDICTIVE BEHAVIORAL ROUTING Filling date: 6 Sep 2025 Issue date: 2 Dec 2021 | 21 Jul 2021 | 2 Dec 2021 |
| Utility: SYSTEMS AND METHODS FOR PROVIDING COACHABLE EVENTS FOR AGENTS Filling date: 6 Sep 2025 Issue date: 18 Nov 2021 | 12 Apr 2021 | 18 Nov 2021 |
| Utility: UPFRONT CUSTOMER TIME CONSIDERATION ALONG WITH OPTIMIZED AGENT DESKTOP IN A CONTACT CENTER Filling date: 6 Sep 2025 Issue date: 18 Nov 2021 | 22 Mar 2021 | 18 Nov 2021 |
| Utility: SYSTEM AND METHOD FOR DETECTING FRAUD RINGS Filling date: 6 Sep 2025 Issue date: 18 Nov 2021 | 14 May 2020 | 18 Nov 2021 |
| Utility: OPTIMIZED PROCESSING BASED ON PROCESSING JOB REQUIREMENTS Filling date: 6 Sep 2025 Issue date: 11 Nov 2021 | 20 Jul 2021 | 11 Nov 2021 |
| Utility: System and method for performing voice biometrics analysis Filling date: 6 Sep 2025 Issue date: 9 Nov 2021 | 24 Apr 2020 | 9 Nov 2021 |
| Utility: METHOD AND SYSTEM FOR FRAUD CLUSTERING BY CONTENT AND BIOMETRICS ANALYSIS Filling date: 6 Sep 2025 Issue date: 4 Nov 2021 | 15 Jul 2021 | 4 Nov 2021 |
| Utility: ARTIFICIAL-INTELLIGENCE POWERED SKILL MANAGEMENT SYSTEMS AND METHODS Filling date: 6 Sep 2025 Issue date: 4 Nov 2021 | 1 May 2020 | 4 Nov 2021 |
| Utility: Systems and methods for detecting complaint interactions Filling date: 6 Sep 2025 Issue date: 26 Oct 2021 | 25 Nov 2019 | 26 Oct 2021 |
| Utility: SYSTEM AND METHOD FOR UPDATING BIOMETRIC EVALUATION SYSTEMS Filling date: 6 Sep 2025 Issue date: 14 Oct 2021 | 14 Apr 2020 | 14 Oct 2021 |
| Utility: Bidding system for skill-based routing system Filling date: 6 Sep 2025 Issue date: 12 Oct 2021 | 18 Mar 2020 | 12 Oct 2021 |
| Utility: Systems and methods for real-time analytics detection for a transaction utilizing synchronously updated statistical aggregation data Filling date: 6 Sep 2025 Issue date: 12 Oct 2021 | 12 Jul 2019 | 12 Oct 2021 |
| Utility: METHOD AND SYSTEM FOR PROVIDING IMAGE-BASED INTEROPERABILITY WITH AN APPLICATION Filling date: 6 Sep 2025 Issue date: 7 Oct 2021 | 18 Jun 2021 | 7 Oct 2021 |
| Utility: SYSTEMS AND METHODS FOR MEASURING THE EFFECTIVENESS OF AN AGENT COACHING PROGRAM Filling date: 6 Sep 2025 Issue date: 30 Sep 2021 | 26 Mar 2020 | 30 Sep 2021 |
| Utility: SYSTEMS AND METHODS FOR INTERACTION EVALUATION Filling date: 6 Sep 2025 Issue date: 23 Sep 2021 | 8 Jun 2021 | 23 Sep 2021 |
| Utility: METHOD AND SYSTEM FOR ACCESSING TABLE CONTENT IN A DIGITAL IMAGE OF THE TABLE Filling date: 6 Sep 2025 Issue date: 23 Sep 2021 | 4 Jun 2021 | 23 Sep 2021 |
| Utility: BIDDING SYSTEM FOR SKILL-BASED ROUTING SYSTEM Filling date: 6 Sep 2025 Issue date: 23 Sep 2021 | 18 Mar 2020 | 23 Sep 2021 |
| Utility: SYSTEMS AND METHODS FOR RETRIEVING AND PRESENTING INFORMATION USING AUGMENTED REALITY Filling date: 6 Sep 2025 Issue date: 16 Sep 2021 | 28 May 2021 | 16 Sep 2021 |
| Utility: GENUINENESS OF CUSTOMER FEEDBACK Filling date: 6 Sep 2025 Issue date: 16 Sep 2021 | 16 Mar 2020 | 16 Sep 2021 |
| Utility: AUTHENTICATION VIA A DYNAMIC PASSPHRASE Filling date: 6 Sep 2025 Issue date: 9 Sep 2021 | 25 May 2021 | 9 Sep 2021 |
| Utility: Method and system for providing elastic media forking infrastructure to cloud distributed real-time applications Filling date: 6 Sep 2025 Issue date: 31 Aug 2021 | 4 Feb 2021 | 31 Aug 2021 |
| Utility: Method and system for fraud clustering by content and biometrics analysis Filling date: 6 Sep 2025 Issue date: 31 Aug 2021 | 22 Dec 2020 | 31 Aug 2021 |
| Utility: GRAPH-BASED APPROACH FOR VOICE AUTHENTICATION Filling date: 6 Sep 2025 Issue date: 26 Aug 2021 | 7 May 2021 | 26 Aug 2021 |
| Utility: SYSTEM AND METHOD USING ZERO KNOWLEDGE PROOFS FOR ALERT SHARING Filling date: 6 Sep 2025 Issue date: 26 Aug 2021 | 26 Feb 2020 | 26 Aug 2021 |
| Utility: METHOD AND SYSTEM FOR PROACTIVE FRAUDSTER EXPOSURE IN A CUSTOMER SERVICE CHANNEL Filling date: 6 Sep 2025 Issue date: 19 Aug 2021 | 5 May 2021 | 19 Aug 2021 |
| Utility: SYSTEM AND METHOD FOR CREATING DATA TO TRAIN A CONVERSATIONAL BOT Filling date: 6 Sep 2025 Issue date: 19 Aug 2021 | 14 Feb 2020 | 19 Aug 2021 |
| Utility: CUSTOMER JOURNEY MANAGEMENT Filling date: 6 Sep 2025 Issue date: 12 Aug 2021 | 30 Apr 2021 | 12 Aug 2021 |
| Utility: Optimized serverless cloud processing based on processing job requirements Filling date: 6 Sep 2025 Issue date: 10 Aug 2021 | 30 Jun 2020 | 10 Aug 2021 |
| Utility: Dynamic metric optimization in predictive behavioral routing Filling date: 6 Sep 2025 Issue date: 10 Aug 2021 | 28 May 2020 | 10 Aug 2021 |
| Utility: System and method for tracking web interactions with real time analytics Filling date: 6 Sep 2025 Issue date: 10 Aug 2021 | 10 Dec 2019 | 10 Aug 2021 |
| Utility: Systems and methods for retrieving and presenting information using augmented reality Filling date: 6 Sep 2025 Issue date: 27 Jul 2021 | 22 Aug 2019 | 27 Jul 2021 |
| Utility: Method and system for deanomymizing cryptocurrency users by analyzing bank transfers to a cryptocurrency exchange Filling date: 6 Sep 2025 Issue date: 20 Jul 2021 | 28 Nov 2018 | 20 Jul 2021 |
| Utility: Authentication via a dynamic passphrase Filling date: 6 Sep 2025 Issue date: 13 Jul 2021 | 10 Feb 2020 | 13 Jul 2021 |
| Utility: Seamless text dependent enrollment Filling date: 6 Sep 2025 Issue date: 13 Jul 2021 | 7 Feb 2020 | 13 Jul 2021 |
| Utility: Image based method and system for building object model and application states comparison and graphic-based interoperability with an application Filling date: 6 Sep 2025 Issue date: 13 Jul 2021 | 3 Dec 2019 | 13 Jul 2021 |
| Utility: Systems and methods for interaction evaluation Filling date: 6 Sep 2025 Issue date: 13 Jul 2021 | 29 Mar 2019 | 13 Jul 2021 |
| Utility: Method and system for optimizing distribution of incentive budget for additional time interval allocation in a multi-week work schedule Filling date: 6 Sep 2025 Issue date: 6 Jul 2021 | 13 Jun 2019 | 6 Jul 2021 |
| Utility: Systems and methods for invisible identification of agents participating in on-line communication sessions Filling date: 6 Sep 2025 Issue date: 22 Jun 2021 | 19 Dec 2017 | 22 Jun 2021 |
| Utility: SYSTEM AND METHOD FOR CALCULATING A SCORE FOR A CHAIN OF INTERACTIONS IN A CALL CENTER Filling date: 6 Sep 2025 Issue date: 17 Jun 2021 | 16 Dec 2019 | 17 Jun 2021 |
| Utility: Method and system for proactive fraudster exposure in a customer service channel Filling date: 6 Sep 2025 Issue date: 15 Jun 2021 | 30 Jul 2019 | 15 Jun 2021 |
| Utility: Graph-based approach for voice authentication Filling date: 6 Sep 2025 Issue date: 8 Jun 2021 | 26 Jun 2019 | 8 Jun 2021 |
