| Utility: METHOD AND SYSTEM FOR ACCESSING TABLE CONTENT IN A DIGITAL IMAGE OF THE TABLE Filling date: 6 Sep 2025 Issue date: 1 Oct 2020 | 12 Jun 2020 | 1 Oct 2020 |
| Utility: SYSTEMS AND METHODS FOR INTERACTION EVALUATION Filling date: 6 Sep 2025 Issue date: 1 Oct 2020 | 29 Mar 2019 | 1 Oct 2020 |
| Utility: CUSTOMER JOURNEY MANAGEMENT Filling date: 6 Sep 2025 Issue date: 24 Sep 2020 | 6 Jun 2020 | 24 Sep 2020 |
| Utility: SYSTEM AND METHOD FOR FRUSTRATION DETECTION Filling date: 6 Sep 2025 Issue date: 17 Sep 2020 | 30 Jan 2020 | 17 Sep 2020 |
| Utility: SYSTEM AND METHOD FOR DETECTING AND FIXING ROBOTIC PROCESS AUTOMATION FAILURES Filling date: 6 Sep 2025 Issue date: 20 Aug 2020 | 5 May 2020 | 20 Aug 2020 |
| Utility: Method and system for accessing table content in a digital image of the table Filling date: 6 Sep 2025 Issue date: 11 Aug 2020 | 24 Jun 2019 | 11 Aug 2020 |
| Utility: SYSTEM AND METHOD FOR PERFORMING VOICE BIOMETRICS ANALYSIS Filling date: 6 Sep 2025 Issue date: 6 Aug 2020 | 24 Apr 2020 | 6 Aug 2020 |
| Utility: SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION OF TRAINING MATERIAL Filling date: 6 Sep 2025 Issue date: 6 Aug 2020 | 22 Apr 2020 | 6 Aug 2020 |
| Utility: Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Filling date: 6 Sep 2025 Issue date: 28 Jul 2020 | 17 Feb 2020 | 28 Jul 2020 |
| Utility: Method and system for managing availability states of a user to communicate over multiple communication platforms Filling date: 6 Sep 2025 Issue date: 28 Jul 2020 | 20 Mar 2019 | 28 Jul 2020 |
| Utility: Customer journey management Filling date: 6 Sep 2025 Issue date: 14 Jul 2020 | 10 Jan 2020 | 14 Jul 2020 |
| Utility: Optimized serverless cloud processing based on processing job requirements Filling date: 6 Sep 2025 Issue date: 14 Jul 2020 | 26 Aug 2019 | 14 Jul 2020 |
| Utility: ROBOTIC PROCESS AUTOMATION FOR SIGNIFICANT SEQUENCES OF DESKTOP EVENTS Filling date: 6 Sep 2025 Issue date: 9 Jul 2020 | 9 Jan 2019 | 9 Jul 2020 |
| Utility: METHOD AND SYSTEM FOR SEPARATING AND AUTHENTICATING SPEECH OF A SPEAKER ON AN AUDIO STREAM OF SPEAKERS Filling date: 6 Sep 2025 Issue date: 2 Jul 2020 | 31 Dec 2018 | 2 Jul 2020 |
| Utility: SYSTEM AND METHOD FOR CALCULATING AVAILABILITY POINTS FOR WORKFORCE SCHEDULING Filling date: 6 Sep 2025 Issue date: 25 Jun 2020 | 21 Dec 2018 | 25 Jun 2020 |
| Utility: System and method for automatically validating agent implementation of training material Filling date: 6 Sep 2025 Issue date: 23 Jun 2020 | 28 Mar 2018 | 23 Jun 2020 |
| Utility: SYSTEM AND METHOD FOR PERFORMING AGENT BEHAVIORAL ANALYTICS Filling date: 6 Sep 2025 Issue date: 18 Jun 2020 | 10 Feb 2019 | 18 Jun 2020 |
| Utility: SYSTEM AND METHOD FOR PERFORMING AGENT BEHAVIORAL ANALYTICS Filling date: 6 Sep 2025 Issue date: 18 Jun 2020 | 13 Dec 2018 | 18 Jun 2020 |
| Utility: System and method for detecting and fixing robotic process automation failures Filling date: 6 Sep 2025 Issue date: 16 Jun 2020 | 21 Jun 2017 | 16 Jun 2020 |
| Utility: METHOD AND SYSTEM FOR AUTOMATIC DETECTION OF AGENT AVAILABILITY TO ATTEND A SCHEDULE AND REASSIGNMENT THEREOF Filling date: 6 Sep 2025 Issue date: 11 Jun 2020 | 17 Feb 2020 | 11 Jun 2020 |
| Utility: SYSTEMS AND METHODS TO DETERMINE THAT A SPEAKER IS HUMAN USING A SIGNAL TO THE SPEAKER Filling date: 6 Sep 2025 Issue date: 11 Jun 2020 | 5 Dec 2018 | 11 Jun 2020 |
| Utility: System and method for performing voice biometrics analysis Filling date: 6 Sep 2025 Issue date: 9 Jun 2020 | 24 May 2018 | 9 Jun 2020 |
| Utility: AUTHENTICATION VIA A DYNAMIC PASSPHRASE Filling date: 6 Sep 2025 Issue date: 4 Jun 2020 | 10 Feb 2020 | 4 Jun 2020 |
| Utility: SEAMLESS TEXT DEPENDENT ENROLLMENT Filling date: 6 Sep 2025 Issue date: 4 Jun 2020 | 7 Feb 2020 | 4 Jun 2020 |
| Utility: METHOD AND SYSTEM FOR DEANOMYMIZING CRYPTOCURRENCY USERS BY ANALYZING BANK TRANSFERS TO A CRYPTOCURRENCY EXCHANGE Filling date: 6 Sep 2025 Issue date: 28 May 2020 | 28 Nov 2018 | 28 May 2020 |
| Utility: METHOD AND SYSTEM FOR STREAMING A MEDIA FILE DURING A CONCURRENT TRANSCODING THEREOF Filling date: 6 Sep 2025 Issue date: 21 May 2020 | 23 Jan 2020 | 21 May 2020 |
| Utility: CUSTOMER JOURNEY MANAGEMENT Filling date: 6 Sep 2025 Issue date: 14 May 2020 | 10 Jan 2020 | 14 May 2020 |
| Utility: METHOD AND SYSTEM FOR CREATING A FRAGMENTED VIDEO RECORDING OF EVENTS ON A SCREEN USING SERVERLESS COMPUTING Filling date: 6 Sep 2025 Issue date: 7 May 2020 | 5 Nov 2018 | 7 May 2020 |
| Utility: Enlargement of screen-capture recorded into a video recording during playback thereof Filling date: 6 Sep 2025 Issue date: 5 May 2020 | 14 Aug 2018 | 5 May 2020 |
| Utility: System and method for optimizing matched voice biometric passphrases Filling date: 6 Sep 2025 Issue date: 21 Apr 2020 | 29 Sep 2017 | 21 Apr 2020 |
| Utility: System and method for distributing an agent interaction for evaluation based on the quality of service Filling date: 6 Sep 2025 Issue date: 7 Apr 2020 | 7 Oct 2019 | 7 Apr 2020 |
| Utility: Method and system for streaming a media file during a concurrent transcoding thereof Filling date: 6 Sep 2025 Issue date: 7 Apr 2020 | 1 Jan 2018 | 7 Apr 2020 |
| Utility: IMAGE BASED METHOD AND SYSTEM FOR BUILDING OBJECT MODEL AND APPLICATION STATES COMPARISON AND GRAPHIC-BASED INTEROPERABILITY WITH AN APPLICATION Filling date: 6 Sep 2025 Issue date: 2 Apr 2020 | 3 Dec 2019 | 2 Apr 2020 |
| Utility: Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Filling date: 6 Sep 2025 Issue date: 31 Mar 2020 | 12 Jul 2018 | 31 Mar 2020 |
| Utility: Seamless text dependent enrollment Filling date: 6 Sep 2025 Issue date: 24 Mar 2020 | 23 Jan 2019 | 24 Mar 2020 |
| Utility: Authentication via a dynamic passphrase Filling date: 6 Sep 2025 Issue date: 17 Mar 2020 | 9 Aug 2017 | 17 Mar 2020 |
| Utility: SYSTEM AND METHOD FOR MAPPING A CUSTOMER JOURNEY TO A CATEGORY Filling date: 6 Sep 2025 Issue date: 12 Mar 2020 | 9 Sep 2019 | 12 Mar 2020 |
| Utility: SYSTEM AND METHOD FOR MAPPING A CUSTOMER JOURNEY TO A CATEGORY Filling date: 6 Sep 2025 Issue date: 12 Mar 2020 | 6 Sep 2018 | 12 Mar 2020 |
| Utility: System and method for tracking web interactions with real time analytics Filling date: 6 Sep 2025 Issue date: 3 Mar 2020 | 30 Jul 2018 | 3 Mar 2020 |
| Utility: SYSTEMS AND METHODS FOR FINDING AN INTERACTION SUBSET WITHIN A SET OF INTERACTIONS Filling date: 6 Sep 2025 Issue date: 27 Feb 2020 | 21 Aug 2018 | 27 Feb 2020 |
| Utility: ENLARGEMENT OF VIDEO ELEMENTS IN A VIDEO RECORDING DURING PLAYBACK Filling date: 6 Sep 2025 Issue date: 20 Feb 2020 | 14 Aug 2018 | 20 Feb 2020 |
| Utility: Customer journey management Filling date: 6 Sep 2025 Issue date: 18 Feb 2020 | 19 Jul 2019 | 18 Feb 2020 |
| Utility: Image based method and system for building object model and application states comparison and graphic-based interoperability with an application Filling date: 6 Sep 2025 Issue date: 21 Jan 2020 | 15 Mar 2018 | 21 Jan 2020 |
| Utility: METHOD AND SYSTEM FOR AUTOMATIC DETECTION OF AGENT AVAILABILITY TO ATTEND A SCHEDULE AND REASSIGNMENT THEREOF Filling date: 6 Sep 2025 Issue date: 16 Jan 2020 | 12 Jul 2018 | 16 Jan 2020 |
| Utility: SYSTEM AND METHOD FOR GENERATING JOURNEY EXCELLENCE SCORE Filling date: 6 Sep 2025 Issue date: 9 Jan 2020 | 6 Jul 2018 | 9 Jan 2020 |
| Utility: SYSTEM AND METHOD FOR DYNAMIC REDUNDANT CALL RECORDING Filling date: 6 Sep 2025 Issue date: 28 Nov 2019 | 6 Aug 2019 | 28 Nov 2019 |
| Utility: SYSTEM AND METHOD FOR PERFORMING VOICE BIOMETRICS ANALYSIS Filling date: 6 Sep 2025 Issue date: 28 Nov 2019 | 24 May 2018 | 28 Nov 2019 |
| Utility: SYSTEM AND METHOD FOR GENERATION OF CASE-BASED DATA FOR TRAINING MACHINE LEARNING CLASSIFIERS Filling date: 6 Sep 2025 Issue date: 21 Nov 2019 | 18 May 2018 | 21 Nov 2019 |
| Utility: CUSTOMER JOURNEY MANAGEMENT Filling date: 6 Sep 2025 Issue date: 7 Nov 2019 | 19 Jul 2019 | 7 Nov 2019 |
| Utility: System and method for dynamic redundant call recording Filling date: 6 Sep 2025 Issue date: 5 Nov 2019 | 17 Dec 2018 | 5 Nov 2019 |
