| Utility: SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS Filling date: 6 Sep 2025 Issue date: 27 May 2021 | 25 Nov 2019 | 27 May 2021 |
| Utility: Customer journey management Filling date: 6 Sep 2025 Issue date: 25 May 2021 | 6 Jun 2020 | 25 May 2021 |
| Utility: Systems and methods for providing coachable events for agents Filling date: 6 Sep 2025 Issue date: 11 May 2021 | 14 May 2020 | 11 May 2021 |
| Utility: System and method for performing agent behavioral analytics Filling date: 6 Sep 2025 Issue date: 11 May 2021 | 10 Feb 2019 | 11 May 2021 |
| Utility: Upfront customer time consideration along with optimized agent desktop in a contact center Filling date: 6 Sep 2025 Issue date: 27 Apr 2021 | 14 May 2020 | 27 Apr 2021 |
| Utility: System and method for work period scheduler Filling date: 6 Sep 2025 Issue date: 27 Apr 2021 | 23 Sep 2016 | 27 Apr 2021 |
| Utility: METHOD AND SYSTEM FOR FRAUD CLUSTERING BY CONTENT AND BIOMETRICS ANALYSIS Filling date: 6 Sep 2025 Issue date: 15 Apr 2021 | 22 Dec 2020 | 15 Apr 2021 |
| Utility: SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING Filling date: 6 Sep 2025 Issue date: 15 Apr 2021 | 10 Oct 2019 | 15 Apr 2021 |
| Utility: SYSTEMS AND METHODS FOR SELECTING A TRAINING PROGRAM FOR A WORKER Filling date: 6 Sep 2025 Issue date: 1 Apr 2021 | 26 Sep 2019 | 1 Apr 2021 |
| Utility: System and method for mapping a customer journey to a category Filling date: 6 Sep 2025 Issue date: 23 Mar 2021 | 9 Sep 2019 | 23 Mar 2021 |
| Utility: METHOD AND SYSTEM FOR AUTOMATED POINTING AND PRIORITIZING FOCUS ON CHALLENGES Filling date: 6 Sep 2025 Issue date: 18 Mar 2021 | 16 Sep 2019 | 18 Mar 2021 |
| Utility: METHOD AND SYSTEM FOR AUTOMATIC DETECTION OF AGENT AVAILABILITY TO ATTEND A SCHEDULE AND REASSIGNMENT THEREOF Filling date: 6 Sep 2025 Issue date: 11 Mar 2021 | 23 Nov 2020 | 11 Mar 2021 |
| Utility: METHOD AND SYSTEM FOR SEPARATING AND AUTHENTICATING SPEECH OF A SPEAKER ON AN AUDIO STREAM OF SPEAKERS Filling date: 6 Sep 2025 Issue date: 11 Mar 2021 | 17 Nov 2020 | 11 Mar 2021 |
| Utility: SEAMLESS AUTHENTICATION AND ENROLLMENT Filling date: 6 Sep 2025 Issue date: 11 Mar 2021 | 15 Oct 2020 | 11 Mar 2021 |
| Utility: OPTIMIZED SERVERLESS CLOUD PROCESSING BASED ON PROCESSING JOB REQUIREMENTS Filling date: 6 Sep 2025 Issue date: 4 Mar 2021 | 30 Jun 2020 | 4 Mar 2021 |
| Utility: SYSTEM AND METHOD FOR COMBINING PHONETIC AND AUTOMATIC SPEECH RECOGNITION SEARCH Filling date: 6 Sep 2025 Issue date: 4 Mar 2021 | 26 Aug 2019 | 4 Mar 2021 |
| Utility: SYSTEMS AND METHODS FOR RETRIEVING AND PRESENTING INFORMATION USING AUGMENTED REALITY Filling date: 6 Sep 2025 Issue date: 25 Feb 2021 | 22 Aug 2019 | 25 Feb 2021 |
| Utility: SYSTEMS AND METHODS FOR PARALLEL RECORDING OF EVENTS ON A SCREEN OF A COMPUTER Filling date: 6 Sep 2025 Issue date: 18 Feb 2021 | 30 Aug 2020 | 18 Feb 2021 |
| Utility: TRANSACTION TRACKING AND DISPLAY Filling date: 6 Sep 2025 Issue date: 11 Feb 2021 | 22 Oct 2020 | 11 Feb 2021 |
| Utility: SYSTEMS AND METHODS FOR ANALYZING COMPUTER INPUT TO PROVIDE NEXT ACTION Filling date: 6 Sep 2025 Issue date: 11 Feb 2021 | 8 Aug 2019 | 11 Feb 2021 |
| Utility: METHOD AND SYSTEM FOR FRAUD CLUSTERING BY CONTENT AND BIOMETRICS ANALYSIS Filling date: 6 Sep 2025 Issue date: 4 Feb 2021 | 13 Jan 2020 | 4 Feb 2021 |
| Utility: METHOD AND SYSTEM FOR PROACTIVE FRAUDSTER EXPOSURE IN A CUSTOMER SERVICE CHANNEL Filling date: 6 Sep 2025 Issue date: 4 Feb 2021 | 30 Jul 2019 | 4 Feb 2021 |
| Utility: Method and system for fraud clustering by content and biometrics analysis Filling date: 6 Sep 2025 Issue date: 2 Feb 2021 | 13 Jan 2020 | 2 Feb 2021 |
| Utility: SYSTEM AND METHOD FOR DETECTING AND FIXING ROBOTIC PROCESS AUTOMATION FAILURES Filling date: 6 Sep 2025 Issue date: 28 Jan 2021 | 15 Oct 2020 | 28 Jan 2021 |
| Utility: DEVICE, SYSTEM AND METHOD FOR SUMMARIZING AGREEMENTS Filling date: 6 Sep 2025 Issue date: 28 Jan 2021 | 8 Oct 2020 | 28 Jan 2021 |
| Utility: SYSTEM AND METHOD FOR GENERATING AND IMPLEMENTING A REAL-TIME MULTI-FACTOR AUTHENTICATION POLICY ACROSS MULTIPLE CHANNELS Filling date: 6 Sep 2025 Issue date: 14 Jan 2021 | 9 Jul 2019 | 14 Jan 2021 |
| Utility: Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Filling date: 6 Sep 2025 Issue date: 12 Jan 2021 | 15 Jun 2020 | 12 Jan 2021 |
| Utility: Method and system for separating and authenticating speech of a speaker on an audio stream of speakers Filling date: 6 Sep 2025 Issue date: 5 Jan 2021 | 31 Dec 2018 | 5 Jan 2021 |
| Utility: SYSTEMS AND METHODS FOR REAL-TIME ANALYTICS DETECTION FOR A TRANSACTION UTILIZING SYNCHRONOUSLY UPDATED STATISTICAL AGGREGATION DATA Filling date: 6 Sep 2025 Issue date: 31 Dec 2020 | 12 Jul 2019 | 31 Dec 2020 |
| Utility: GRAPH-BASED APPROACH FOR VOICE AUTHENTICATION Filling date: 6 Sep 2025 Issue date: 31 Dec 2020 | 26 Jun 2019 | 31 Dec 2020 |
| Utility: Method and system for creating a fragmented video recording of events on a screen using serverless computing Filling date: 6 Sep 2025 Issue date: 29 Dec 2020 | 5 Nov 2018 | 29 Dec 2020 |
| Utility: SYSTEM AND METHOD FOR DYNAMIC REDUNDANT CALL RECORDING Filling date: 6 Sep 2025 Issue date: 17 Dec 2020 | 25 Aug 2020 | 17 Dec 2020 |
| Utility: METHOD AND SYSTEM FOR OPTIMIZING DISTRIBUTION OF INCENTIVE BUDGET FOR ADDITIONAL TIME INTERVAL ALLOCATION IN A MULTI-WEEK WORK SCHEDULE Filling date: 6 Sep 2025 Issue date: 17 Dec 2020 | 13 Jun 2019 | 17 Dec 2020 |
| Utility: SYSTEMS AND METHODS FOR DISCOVERY OF AUTOMATION OPPORTUNITIES Filling date: 6 Sep 2025 Issue date: 17 Dec 2020 | 13 Jun 2019 | 17 Dec 2020 |
| Utility: System and method for automatically validating agent implementation of training material Filling date: 6 Sep 2025 Issue date: 15 Dec 2020 | 18 Aug 2020 | 15 Dec 2020 |
| Utility: System and method for distributing an agent interaction for evaluation based on the quality of service Filling date: 6 Sep 2025 Issue date: 8 Dec 2020 | 24 Feb 2020 | 8 Dec 2020 |
| Utility: SYSTEM AND METHOD FOR AUTOMATICALLY VALIDATING AGENT IMPLEMENTATION OF TRAINING MATERIAL Filling date: 6 Sep 2025 Issue date: 3 Dec 2020 | 18 Aug 2020 | 3 Dec 2020 |
| Utility: Transaction tracking and display Filling date: 6 Sep 2025 Issue date: 1 Dec 2020 | 30 Nov 2018 | 1 Dec 2020 |
| Utility: Systems and methods for fast play back of recorded data Filling date: 6 Sep 2025 Issue date: 1 Dec 2020 | 8 Aug 2017 | 1 Dec 2020 |
| Utility: Seamless authentication and enrollment Filling date: 6 Sep 2025 Issue date: 1 Dec 2020 | 17 Feb 2017 | 1 Dec 2020 |
| Utility: System and method for detecting and fixing robotic process automation failures Filling date: 6 Sep 2025 Issue date: 24 Nov 2020 | 5 May 2020 | 24 Nov 2020 |
| Utility: System and method for mapping a customer journey to a category Filling date: 6 Sep 2025 Issue date: 24 Nov 2020 | 6 Sep 2018 | 24 Nov 2020 |
| Utility: Call center agent performance scoring and sentiment analytics Filling date: 6 Sep 2025 Issue date: 17 Nov 2020 | 13 Dec 2018 | 17 Nov 2020 |
| Utility: Method and system for streaming a media file during a concurrent transcoding thereof Filling date: 6 Sep 2025 Issue date: 10 Nov 2020 | 23 Jan 2020 | 10 Nov 2020 |
| Utility: Automated scheduling assistant for a workforce management system Filling date: 6 Sep 2025 Issue date: 5 Nov 2020 | 1 May 2019 | 5 Nov 2020 |
| Utility: SYSTEMS AND METHODS FOR COVERAGE ANALYSIS OF TEXTUAL QUERIES Filling date: 6 Sep 2025 Issue date: 29 Oct 2020 | 23 Apr 2019 | 29 Oct 2020 |
| Utility: System and method for dynamic redundant call recording Filling date: 6 Sep 2025 Issue date: 13 Oct 2020 | 6 Aug 2019 | 13 Oct 2020 |
| Utility: Method for adaptive tuning via automated simulation and optimization Filling date: 6 Sep 2025 Issue date: 13 Oct 2020 | 11 May 2017 | 13 Oct 2020 |
| Utility: System and method for automatically validating agent implementation of training material Filling date: 6 Sep 2025 Issue date: 6 Oct 2020 | 22 Apr 2020 | 6 Oct 2020 |
| Utility: METHOD AND SYSTEM FOR AUTOMATIC DETECTION OF AGENT AVAILABILITY TO ATTEND A SCHEDULE AND REASSIGNMENT THEREOF Filling date: 6 Sep 2025 Issue date: 1 Oct 2020 | 15 Jun 2020 | 1 Oct 2020 |
